Regional Performance Lead – Marketplace Experience (PLECA)

Location: Barcelona, Spain (on site). Full‑time position offering growth opportunities within Glovo, part of the Delivery Hero Group.

Overview

Own the performance narrative and governance of Marketplace Experience across your region. Drive measurable business impact by connecting operational friction to financial outcomes and leading cross‑functional alignment.

Responsibilities

- Own and drive regional Marketplace Experience KPIs such as Experience‑Driven Value Loss, Cost‑to‑Serve / Recover, and Retention Gap — balancing efficiency with experience protection.
- Identify structural drivers of value loss across Customer, Rider, and Partner journeys and quantify their financial impact.
- Challenge regional teams on inefficiencies and ensure clear action plans with measurable outcomes.
- Prioritize high‑ROI interventions and reallocate focus toward the biggest experience and cost levers.
- Lead regional performance reviews with GMs and senior stakeholders, creating transparency and accountability.
- Escalate systemic marketplace issues to Integral teams,



advocating for structural fixes over short‑term patches.
- Ensure consistent reporting, performance storytelling, and decision‑making frameworks across markets.

Qualifications

- 5+ years of experience in performance, strategy, operations, or analytical roles.
- Strong ability to connect operational metrics to financial impact.
- Experience influencing cross‑functional stakeholders without direct authority.
- Structured problem‑solving and strong analytical capabilities.
- Excellent communication and stakeholder management skills.
- High ownership mindset, hands‑on, and bias for measurable impact.

Equal Opportunity Statement

We believe diversity strengthens our teams, products, and culture. We are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you you. We encourage you to bring your authentic self to work and foster an inclusive environment where everyone feels heard.

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📌 Regional Performance Lead PLECA at Delivery Hero (Barcelona)
🏢 Delivery Hero
📍 Barcelona