Our client are an IT consultancy operating on a general scale who need someone who can take ownership of end-to-end IT service transitions, making sure new or changed services move into BAU without everything falling over. They want seamless integration, minimal disruption, and ideally a few less headaches for everyone involved.

Responsibilities

You’ll be the person planning, managing, and coordinating these transitions - making sure all the release policies are in place, the artefacts are produced, the service catalogue is updated, and that cross‑functional teams all know what’s expected of them. In short: you’ll be the one holding it all together.

Services they have transitioned recently / are working on will include updating ITSM ticketing tools, changing video conference software, moving services across different data centres,



client onboarding and AI solutions to keep up with the latest trends.

You’ll also be the type who can deal with stakeholders without losing your patience. Internal, external, senior, technical, non‑technical – you’ll need to get them on side, keep them informed, and occasionally push back when needed.

Qualifications

- Previous experience in a similar service transition management role (within a complex organisation, ideally global).
- Good knowledge of ITIL (certs are nice, but the ability to apply it in the real world matters more).
- Highly organised and able to build relationships with different departments
- Communication skills that work with everyone from engineers to senior managers.

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📌 Service Manager (Málaga)
🏢 Humankind Global Recruitment
📍 Málaga