At Schneider Electric, we electrify, automate, and digitalize every industry, business, and home, driving efficiency and sustainability for all. Our values – IMPACT (Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork) – are the foundation of everything we do. Being an Impact Maker means turning sustainability ambitions into actions at the intersection of automation, electrification, and digitization. Are you ready to lead the digital transformation to create a more sustainable world?

Essential Functions

- Optimise FSEs allocated time and schedules to provide service to our customers in a timely fashion
- Apply technical guidelines according to technical support information (Level 2) to provide the best quality service to our customers
- Schedule maintenance visits, ad hoc business interventions, technical visits or audits initialized by Project, Enterprise & mid‑market or Services sales and Start‑ups in conjunction with the Project Department
- Manage external partners services (quality, time etc)
- Ensure customer database is kept up to date for future reference (for the service, sales and project teams)
- Coordinate and monitor spare parts, delivery and retrieval to provide the best service to our customers
- Manage internal and external orders
- Control customer credit worthiness
- Create new customers in the database (reactive mode)
- Create fixed price T&M; (Time & Material) for reactive mode intervention and validate

Qualifications

- Technical qualification related to UPS (FP, Bachelor, Professional certificates)
- 3‑5 years equivalent experience in a related field.

Knowledge & Skills – Required

- Strong computer skills such as word, excel, email etc.




- Written – ability to communicate in a clear and concise manner with internal and external customers.
- Fluent Spanish and intermediate English are mandatory.
- Strong time management skills
- Handles multiple and conflicting priorities and effectively prioritises tasks in a fast‑paced work environment.
- Detail oriented and able to meet deadlines
- Good problem solving skills
- Able to work both independently and as part of a team
- Tactful and effective at dealing with difficult customers who need our support

Other Key Considerations

- Adhere to all Health and Safety directives – our safety first culture means we can all work securely!
- Adhering to all company’s operating and quality procedures – the higher the quality, the better the satisfaction.
- Maintain a professional and versátil attitude towards the company and its customers.
- Ensuring customer satisfaction levels are continually improved – the best service possible is our main goal!

EEO & Diversity Statement

En Schneider, creemos que cada empleado es un talento que merece igualdad de oportunidades. Esta importancia se refleja en la política de igualdad de oportunidades de empleo, formación, promoción y transferencia a todas las personas calificadas, independientemente de raza, religión, color, género, discapacidad, origen nacional, ascendencia, edad, estado militar, orientación sexual, estado civil o cualquier otra característica legalmente protegida. Mantenemos los más altos estándares de ética y cumplimiento y promovemos un entorno de trabajo inclusivo y seguro. Nuestra Carta de Confianza demuestra nuestro compromiso con la ética, la seguridad, la sostenibilidad, la calidad y la ciberseguridad.

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📌 Services Planner (Barcelona)
🏢 Schneider Electric
📍 Barcelona