It Desktop Support- Madrid, – Spain (Dispatch/On Demand Request)

Location: Madrid, Community of Madrid, Spain

Responsibilities

- Level 2 support for all hardware and software related problems including troubleshooting and resolution.
- Monitor and process tickets / incidents.
- Act as central point of contact as part of end user support.
- Install, configure, administrate, and monitor end user devices, such as workstations, laptops, and other mobile devices with different operating systems.
- Maintain, configure, install, and monitor printers including centralized management software.
- Perform equipment install-move-add-change operational processes as needed by the businesses.
- Analyze and recommend new technology, upgrades, and services for end users.
- Plan, purchase, inventory, and asset tagging of software, computer equipment, peripherals, including preparation and implementation of IT relocations.
- Rotation of on-call schedule for after-hours support.
- Participate in various IT and business projects.
- Management and support of mobile computing devices (phones, tablets)



and UMTS (contract management), where applicable.
- IT support for warehouse management (scanner and printers), where applicable.
- Responsible for telephone and network socket patch management, where applicable.
- Participation in the continuous improvement of existing and new helpdesk processes.
- Collection and administration of documentation.

Qualifications

- High school diploma, GED, or country equivalent required.
- 2+ years of help desk and/or IT field technician experience in support of a medium-sized business (250 users or more) required.
- Successfully completed relevant vocational training in the IT sector e.g., as an IT Specialist or System Electronics Technician or comparable qualification.

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Information Technology

Industries

IT Services and IT Consulting, Financial Services, and Banking

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