IT Support Technician - Madrid (Hybrid, 3 days/week onsite)

Job at emagine - Portugal

We are looking for a hands‑on IT Support Technician based in Madrid to provide high‑quality onsite and remote support for end‑user workplace technology. The idóneo candidate is proactive, service‑oriented, and comfortable working in a global IT environment.

Contract model: Preferably B2B

Responsibilities

- Provide hands‑on support for end‑user workplace technology, including laptops, thin clients, printers, mobile devices, and other peripherals.
- Perform hardware‑related tasks such as cabling, device delivery, setup, imaging, replacements, and factory resets.
- Manage local IT stock and coordinate storage activities, ensuring accurate asset tracking and availability.
- Act as the onsite “eyes and hands” for the technical/server room, supporting basic server and networking tasks under remote team guidance.
- Collaborate with global AZ Tech teams to ensure smooth integration, proper incident escalation, and alignment with global standards.
- Support ad hoc IT needs, including initial troubleshooting and resolution of first‑level hardware or connectivity issues.
- Handle user account creation and troubleshooting (O365, AD,



access permissions, etc.).
- Travel occasionally to a secondary site for server room checks and hardware management.
- Assist in IT‑related communication for changes, incidents, and updates.

Requirements

- Previous experience in IT Support, Service Desk, or Desktop Support roles (L1–L2).
- Strong knowledge of Windows environments, hardware troubleshooting, and basic networking concepts.
- Ability to perform physical tasks such as cabling, equipment installation, and hardware setup.
- Experience with imaging tools and device lifecycle management.
- Good understanding of Active Directory, Office 365, and user administration.
- Proactive, organized, and able to work independently while coordinating with global teams.
- Good communication skills in English.
- Availability to work 3 days per week onsite in Madrid and occasionally travel to another local site.
- Preferably able to work under B2B contracting model .

Job Details

- Seniority level: Associate
- Employment type: Contract
- Job function: Information Technology
- Industries: Software Development

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📌 IT Support Technician - Madrid (Hybrid, 3 days/week onsite)
🏢 emagine - Portugal
📍 Madrid