Program Manager – ERP/CRM Transformation Program

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As Program Manager, you take end‑to‑end responsibility for complex, multi‑year ERP/CRM transformation programs across Europe and Africa. You act as the central point of contact for program sponsors and ensure alignment between business, IT, and external partners.

Responsibilities

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- Act as the single point of contact for Program Sponsors across Europe and Africa.

- Co‑manage overall program plan, timeline, budget, and vendor deliverables with the external system integrator.

- Prepare and lead SteerCo meetings, including reporting, decision papers, and escalation topics.

- Ensure alignment across central functions, operating units, IT, external vendors, and country leadership.

- Steer and challenge external partners on proposed solutions and delivery quality.

- Facilitate decision‑making with senior executives.

- Coordinate cross‑functional and country activities for ERP/CRM/FSM template design.

- Facilitate design workshops and validate vendor deliverables.

- Build, drive, and execute rollout roadmap, sequencing countries and deployment waves.

- Manage risks, dependencies, and issues with clear mitigation and escalation paths.

Qualifications

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- Educational Background: Degree in Engineering, Business Administration, or related field (preferred).

- 8+ years of experience in large‑scale ERP and/or CRM transformation programs.

- Proven track record managing complex, multi‑year global or regional programs.





- Experience steering system integrators and external vendors.

Skills

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- Solid understanding of ERP/CRM architectures, integrations, master data, and workflows.

- Strong communication skills, calm under pressure, structured, and politically aware.

- Ability to balance integral standards with local business needs.

Languages

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- Fluent in English.

- German and/or French are a plus.

Personal Attributes

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- High degree of independence in managing task areas within general target guidelines.

- Proactive, maintenance‑oriented mindset focused on stability and continuous process optimization.

- Ability to work effectively in a remote or decentralized team setup.

What we offer

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- Health and Safety – Highest standards and a wide range of health promotion and healthcare activities.

- Flexibility – Support for flexible yet regulated working hours and remote working options.

- Collaboration & diversity – Collegiality and respectful treatment of all.

- Development – Individual support, training, and education programs.

- Creative leeway – Environment to try new solutions in a no‑blame culture.

- Sustainability – Responsibility and environmental awareness.

- Work environment – Modern workplaces, IT equipment, subsidized lunch, free parking, discounted public transport tickets.

About the Company

TK Elevator (TKE) is a global leader in vertical transportation and urban mobility, providing engineering for elevators, escalators, and more. Mobile solutions and AI enable new limits to urban mobility. xcskxlj Founded in 2020 after separating from thyssenkrupp, TKE achieved sales of €9.2 billion in 2024/25, with ~50k employees worldwide.

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📌 Program Manager (d/f/m) (Madrid)
🏢 TK Elevator
📍 Madrid