Experteer Overview
As Implementation Manager, you will lead end-to-end onboarding for Spring Health customers, primarily in EMEA, ensuring a smooth go-live and strong post-implementation relationships. You bridge Sales, Implementation, and Customer Success to translate customer needs into scalable processes. You act as a trusted advisor, identifying risks and proposing solutions in evolving environments. This role combines project leadership with hands-on client guidance to accelerate value delivery in mental health care. Your work helps expand access to personalized, AI-enhanced care across general partnerships.

Compensaciones / Beneficios
• Lead end-to-end customer implementations from onboarding through go-live
• Serve as the primary customer contact during implementation and build strong relationships
• Define and align customer requirements internally and externally to ensure on-time delivery
• Own non-standard requests by gathering needs and turning them into repeatable processes
• Manage project plans for internal and external stakeholders with timely updates
• Identify onboarding risks and escalate them to leadership as needed
• Collaborate cross-functionally to design scalable,



automated improvements to the process
• Provide SME guidance on the implementation process to teams
• Support Sales in helping prospects understand and feel confident about the implementation

Responsabilidades
• Bachelor's degree
• 3+ years in implementation, customer success, account management, or related fields
• Experience creating cross-functional product requirements documents, SOPs, or playbooks
• Proficiency with CRM and project management tools (e.g., Salesforce, Rocketlane)
• Strong listening and communication skills with a proactive, problem-solving approach
• High integrity, organizational skill, attention to detail, humility, resourcefulness, professionalism
• Ability to align stakeholders across internal and external teams around complex needs
• Willingness to travel ~10%
• Multilingual with fluency in English and at least one other language relevant to supported customers

Requisitos principales
• competitive total rewards package
• base salary range 49,600 - 57,040 EUR
• benefits
• opportunity to work globally
• travel ~10%

📌 Implementation Manager (Spain) (Barcelona)
🏢 Spring Health
📍 Barcelona