Experteer Overview
In this role you will nurture and expand a portfolio of Travel clients across EMEA, acting as a trusted advisor to maximize value from Flywire’s payments solutions. You will collaborate with Sales, Implementation, Product and Support to drive retention, engagement and revenue growth. You’ll identify upsell opportunities, guide clients through adoption, and coordinate cross‑functional efforts to deliver a seamless client experience. This is a fast‑paced, collaborative role with high client ownership and strategic impact on Flywire’s Travel business.
Compensaciones / Incentivos
• Build and maintain strong relationships with Travel clients across EMEA
• Manage a portfolio of mid market and strategic Travel accounts to maximise partnership value
• Develop account plans focused on retention, engagement and growth
• Identify upsell and expansion opportunities within existing client groups
• Partner with clients to understand business goals, challenges and payment needs
• Act as a trusted advisor with guidance and insights on Flywire’s payment solutions
• Provide reporting, analytics and strategic recommendations to support performance
• Collaborate cross‑functionally with Sales, Product, Support and Implementation to ensure a strong client experience
• Support onboarding best practices and contribute ideas to improve processes
• Gather and communicate client feedback to inform internal improvements
• Lead multiple client initiatives in a fast paced, collaborative environment
Responsabilidades
• 5+ years in Client Success, Relationship Management, Account Management or similar client‑facing role
• Strong experience managing and growing existing client relationships
• Proven ability to identify commercial opportunities and drive account growth within an existing portfolio
• Experience with strategic or complex client accounts
• Excellent relationship building and communication skills with senior stakeholders
• Strong organisational, analytical and planning skills
• Comfortable cross‑functional collaboration across multiple teams
• Payments, fintech or travel industry experience preferred
• Fluent in English plus Spanish and/or Italian preferred
• Experience with Salesforce, GSuite, Jira, Slack, Looker and Smartsheet is a plus
• Willingness to travel across Europe
Requisitos principales
• Employee Stock Purchase Plan (ESPP)
• Wellbeing programs and fitness classes
• Volunteer days (FlyBetter Days)
• Work From Home Stipend
• Development programs for managers
• Digital disconnect days