Experteer Overview
In this role you lead complex SaaS implementations of the OneTrust Privacy, Security and Governance platform, guiding customer adoption and ensuring technical success. You act as a trusted adviser, shaping solutions across modules and collaborating with cross-functional teams. You’ll translate client needs into architecture decisions, driving platform adoption and customer satisfaction. This is a high-impact, strategic role at a fast-growing, mission-driven company.
Compensaciones / Beneficios
• Lead solution design and oversee technical implementation and platform adoption for complex customer deployments
• Provide assurance on SaaS implementations including underlying hardware/software architectures
• Leverage HTML, CSS and JavaScript across projects
• Establish trust with customers to ensure overall satisfaction with the platform
• Analyze client processes to design solutions and recommend configuration best practices
• Document processes and workflows for reuse and adoption
• Advocate for customers by relaying issues to Product Management and Engineering to influence roadmap
• Monitor customer adoption to inform leadership of business needs related to products
• Provide strategic/tactical support for Sales, Professional Services and Business Development
• Support references and contribute to PSO knowledge growth through training and documentation
Responsabilidades
• 8+ years of relevant experience in software development, professional services, solution engineering, or technical consulting
• Experience with HTTP, SSO, SSL certificates, networking, and API integrations
• Experience with HTML, CSS, JavaScript, and Python
• Excellent customer-facing communication skills (verbal and written)
• Proven ability to work across Professional Services and Product Management
• Strong meeting facilitation or webinar-hosting abilities
• BA/BS or MS in Computer Science, Electrical and Computer Engineering, Web Design/Development, Engineering Management or IT/Systems