Experteer Overview
In this role you will lead the response to high-impact customer challenges, acting as the central point of coordination to guide both customers and internal teams from incident to resolution. You will combine technical insight with business context to protect customer trust and drive continuous improvement across the organization. The position offers front-line visibility, end-to-end ownership, and cross-functional influence in a fast-paced environment. You will help strengthen crisis readiness and shape how critical situations are handled at scale.

Compensaciones / Beneficios
• Act as the central coordinator during critical situations to ensure fast, structured responses
• Drive clarity through timely, transparent updates to customers and stakeholders
• Minimize disruption by aligning teams, removing blockers, and maintaining momentum toward resolution
• Strengthen crisis readiness by evolving crisis management plans
• Turn post-incident challenges into meaningful, lasting improvements
• Elevate organizational resilience by delivering training and awareness initiatives
• Support proactive escalation management with regional teams to guide ongoing escalations

Responsabilidades
• 10+ years experience in crisis management, escalation management,



or related field
• Strong technical literacy with ability to understand and communicate complex systems (cloud, SaaS, or enterprise software)
• Proven ability to manage high-pressure situations with structure and sound decision-making
• Excellent communication and stakeholder management skills across technical teams and senior leadership
• Understanding of service delivery and customer expectations in a technology environment
• Experience leading cross-functional initiatives or projects, influencing without direct authority
• Proactive, solution-oriented mindset with attention to detail and accountability
• Ability to translate customer needs into clear internal actions and priorities
• Collaborative approach with track record of building relationships across teams and partners
• Passion for continuous improvement and challenging the status quo

Requisitos principales
• genuine career progression
• culture of innovation, technology, collaboration, openness
• adaptable, diverse, international work environment
• corporate responsibility programs
• change-the-world day and personal development opportunities

📌 Critical Situation Manager (Barcelona)
🏢 Qliktech
📍 Barcelona