Experteer Overview
In this role you will design and implement AI-powered automation on the ServiceNow platform to improve enterprise-wide efficiency. You’ll define scalable, governed AI-enabled workflows and ensure proper governance, data integration, and human decision points. You’ll partner with business and tech teams to translate opportunities into practical AI-driven solutions that realise business value. This is a chance to shape how AI agents interact with workflows at scale inside a integral, diverse organization.

Compensaciones / Beneficios
• Design and implement Agentic AI solutions using ServiceNow (AI agents, orchestration, workflows)
• Define architecture for AI-driven workflows, including agent boundaries, approvals, and fallback mechanisms
• Ensure governance, auditability, and control for AI-driven actions
• Integrate AI solutions with enterprise workflows, data models, and systems
• Identify automation opportunities and translate them into scalable AI-enabled solutions
• Monitor and optimize AI-driven processes to ensure business value realization




• Collaborate with business stakeholders, architects, and delivery teams

Responsabilidades
• 5+ years of ServiceNow experience including solution design and architecture
• 3+ years in ServiceNow customer service management / customer success management
• Hands-on experience with AI-driven solutions or workflow automation (Now Assist / AI agents preferred)
• Strong understanding of workflow design, automation patterns, and enterprise system integration
• Experience designing governed automation (approvals, controls, auditability)
• Solid understanding of data models and data-driven architecture
• Strong stakeholder management and communication skills

Requisitos principales
• Flex Week: work from home up to 2 days/week
• Flex Day
• Flex Location: up to 30 days/year remote
• Employee Wellbeing: EAP for you and dependents
• Champion Health: wellbeing platform
• Professional Development: LinkedIn Learning

📌 Senior Business Automation Architect (ServiceNow Agentic AI) (Barcelona)
🏢 Suez
📍 Barcelona