Experteer Overview
In this role you will design and build scalable Salesforce solutions to support Customer Support/Success and Experience Cloud initiatives. You will implement Apex-based backend services, integrations, and AI-enabled interactions, collaborating with product, analysis, and QA teams to deliver reliable releases. You’ll optimize data operations, security, and architecture to scale across multiple countries. This is a hands-on, impact-driven role at a company focused on making healthcare experiences more human.

Compensaciones / Beneficios
• Design and implement scalable APEX solutions with domain/service patterns and governor-safe practices
• Enhance Service Cloud capabilities including complex case management, entitlements, milestones, routing, and automation
• Build and customize Experience Cloud sites for self-service experiences
• Implement Digital Engagement channels (Chat, Messaging, WhatsApp, SMS, Facebook Messenger)
• Develop AI-powered bots and automation integrated with Apex, Flows, and external systems
• Create secure Apex REST APIs, callouts, Platform Events, async Apex, and CDC-driven solutions
• Develop Apex services for Lightning Web Components, Experience Cloud, Flows, and AI Agents
• Optimize SOQL/SOSL queries for high-volume data operations
• Create invocable Apex to extend Flows and bot conversations
• Participate in solution design with focus on security, scalability, performance, and maintainability
• Collaborate with DevOps on CI/CD using Git, PRs, SFDX/DevOps Center, packaging, and safe deployments
• Support UAT and troubleshoot incidents using logs and monitoring tools
• Document technical decisions and APIs; maintain Jira tickets
• Customize Salesforce objects, fields, layouts, record types, and reports/dashboards
• Configure automations including Flows, approvals, routing,



Omni-Channel, and email automations
• Maintain Salesforce security models and Experience Cloud access
• Optimize implementations to reduce debt and improve platform health
• Promote Salesforce development best practices and contribute to architecture strategy
• Work with cross-functional teams for shared platform quality and delivery

Responsabilidades
• 2–5+ years of Salesforce development experience with strong Apex focus
• Hands-on Service Cloud customization and development
• Experience with Experience Cloud portals (Customer/Partner)
• Experience implementing Digital Engagement channels (Chat, Messaging, WhatsApp, SMS)
• Experience with Einstein Bots or AI assistants in Salesforce
• Proven enterprise Apex patterns, bulkification, and asynchronous processing
• Strong integration experience using Apex REST, HTTP callouts, Platform Events, Named Credentials, async integrations
• SOQL performance tuning and Salesforce data modeling understanding
• Solid knowledge of Salesforce security, CRUD/FLS, and Experience Cloud security
• Experience with Omni-Channel routing, queues, and service workflows
• Knowledge of Service Cloud data model (Cases, Accounts, Contacts, Knowledge, Entitlements, Milestones)
• Experience developing Lightning Web Components (LWC)
• Proficiency with Git workflows and CI/CD (SFDX/DevOps Center)
• Strong communication and cross-functional collaboration
• Professional working proficiency in English
• Salesforce certifications such as Platform Developer I/II, Service Cloud Consultant, Experience Cloud Consultant

Requisitos principales
• remote or hybrid work model
• adaptable working hours
• private healthcare plan with Adeslas
• gym access via Andjoy
• English and Spanish classes
• annual leave with local holiday exchange options

📌 Salesforce Developer - Service Cloud, Experience Cloud & AI (100% Remote within Spain) (Barcelona)
🏢 Docplanner
📍 Barcelona