Experteer Overview
As Director of Customer Success for International South u0026amp; Growth Markets, you drive post-sales outcomes, retention, and expansion across a multi-country region. You lead a team of CS leaders and collaborate with Sales, Renewal/ECS, Services, Support, and Product to ensure measurable value and durable revenue growth. You’ll shape regional strategy, advance AI-enabled workflows, and elevate customer advocacy. The role blends regional GTM leadership with people leadership in a fast-growing SaaS context, offering high-impact executive engagement and cross-functional influence.

Compensaciones / Beneficios
• Own and execute regional Customer Success strategy aligned with general priorities
• Ensure customers realize measurable, outcome-based value aligned to objectives
• Translate value realization into strong renewals, expansion, and advocacy
• Manage GRR and NRR performance with retention and expansion focus
• Lead large, complex renewals with executive engagement and negotiation
• Identify and mitigate churn risk with cross-functional recovery plans
• Drive expansion by positioning adjacent use cases and additional solutions
• Institute operational rigor in forecast accuracy, health, and renewal planning
• Lead, coach,



and develop a high-performing CS team
• Foster customer-obsessed culture, data-driven decision making, and AI-enabled ways of working
• Act as executive sponsor for strategic customers and lead high-impact reviews
• Coordinate with Professional Services, Sales, Support, and Product for seamless delivery
• Represent customer voice to influence product strategy and GTM priorities

Responsabilidades
• Proven leader of Customer Success at regional or multi-country scale in a B2B SaaS environment
• Experience owning renewals, retention, expansion, and revenue outcomes
• Experience managing managers and senior CS leaders
• Strong executive presence with ability to influence C-suite stakeholders
• Commercial understanding of ARR, GRR, NRR, renewals, and GTM motions
• Experience partnering with Professional Services and Sales in complex environments
• Ability to operate effectively within a matrixed, international organisation

Requisitos principales
• comprehensive healthcare coverage
• flexible PTO
• equity RSUs
• annual performance bonus opportunities
• retirement account support
• 14+ weeks of paid parental leave

📌 Director, Customer Success (Madrid)
🏢 OneTrust
📍 Madrid