Experteer Overview
In this role you act as a consultant for process experts on KPI-related topics and own the creation and management of reports and dashboards in ServiceNow. You ensure the quality and sustainability of the existing reporting system and help optimize operational units with clear, user-friendly solutions. You join a motivated, international team at the intersection of agility and security within Schwarz Digits. You will contribute to data-driven decision making and digital transformation across Europe.

Compensaciones / Ventajas
• Consult with process expert departments on KPI topics
• Create and manage reports and dashboards in ServiceNow
• Manage and assure quality of the existing reporting system
• Optimize operational unit governance with clear solutions
• collaborate within an international team

Responsabilidades




• University degree in Information Technology or similar (desired)
• Experience in reporting, performance analysis and statistics
• Experience with ServiceNow (administration/usage)
• Familiarity with ITIL Foundation
• Understanding of service and support processes
• Strong analytical thinking and ability to identify dependencies
• Ability to evaluate, review and test own work
• Ability to prepare and conduct workshops
• Ability to explain complex issues simply
• Motivation to learn new topics
• Results-oriented with a can-do attitude; adaptability and resourcefulness
• Fluent English; German is an advantage

Requisitos principales
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📌 Business Analyst - IT-Service Management - ServiceNow Reporting (Barcelona)
🏢 Schwarz Gruppe
📍 Barcelona