Experteer Overview
In this role you lead a team of Key Account Managers responsible for Factorial’s most strategic enterprise clients. You own the commercial outcomes across a portfolio, driving renewal health, expansion revenue, and deeper product adoption. You’ll interact with C-suite stakeholders and partner with Product and Finance to influence roadmap and pricing. This is a core enterprise leadership position within a high-impact growth segment, where you shape how large accounts renew and grow with Factorial.

Compensaciones / Ventajas
• Own Net Dollar Retention, Gross Renewal Rate, and expansion ARR across the full portfolio.
• Lead or co-lead complex, high-stakes contract renewals with senior buyer involvement.
• Manage executive relationships with C-level stakeholders, Procurement Directors, and HR leaders.
• Define and enforce account health governance, including stakeholder coverage, QBR cadence, and usage benchmarks.
• Develop and coach a team of 4-5 KAMs to operate at senior commercial levels.
• Represent the enterprise customer base in cross-functional discussions with Product, Engineering, and Finance to inform roadmap and pricing.




• Own renewal forecast and provide methodology-backed pipeline visibility to VP and CFO on a monthly basis.

Responsabilidades
• Enterprise SaaS/Consultancy background with 4+ years in enterprise CS, AM, or related commercial roles; prior people leadership experience.
• Proven history of owning revenue metrics (NDR, GRR, expansion ARR) and achieving targets.
• Executive-level negotiation experience with procurement teams and C-suite decision-makers.
• Experience managing and developing individual contributors in a commercial setting.
• Analytical rigor with understanding of NDR, GRR, NPS, churn and renewal forecasting.
• Native Spanish and fluent English (additional languages a plus).
• Ability to thrive in fast-paced environments with developing processes.

Requisitos principales
• Alan private health insurance
• Multicultural and friendly environment
• Wellhub gym and wellness benefits
• Cobee expense management
• Language classes
• Office breakfast and organic fruit

📌 CX Enterprise Account Management Manager Spanish Market (Barcelona)
🏢 Factorial Hr
📍 Barcelona