Experteer Overview
As Operations Strategy Lead, you will shape and standardize how Operations works across PM models to drive accountability and measurable performance. You’ll partner with Ops leadership, Sales Strategy, Product and Commercial stakeholders to design scalable operating models and documentation. You translate business priorities into practical frameworks and help scale processes across regions and delivery functions. This role offers strategic influence, cross-functional collaboration, and the chance to impact efficiency and profitability at scale.

Compensaciones / Incentivos
• Own end-to-end operating model design and documentation for each PM commercial model (Professional Services, Self-Service, or Agency)
• Define team structures, roles, responsibilities, and interaction workflows
• Establish escalation paths and decision-making protocols that scale across regions
• Document core workflows, standards, and operational requirements
• Design, implement, and maintain SLA frameworks aligned with business strategy
• Lead SLA implementation across PM delivery teams and manage exceptions with data-driven analysis
• Define metrics for efficiency, quality, SLA compliance, and process adoption
• Use data to identify gaps, validate assumptions, and support strategic decisions




• Track profitability by commercial model to inform operating model decisions
• Act as a trusted strategic partner to Ops leadership and align stakeholders across functions

Responsabilidades
• Proven experience in consulting, program/project management, business operations, service delivery or similar roles
• Success managing cross-functional initiatives with ambiguous requirements and distributed stakeholders
• Strategic thinking with ability to translate business strategy into operational frameworks
• Analytical rigor with data analysis skills to measure operating model effectiveness
• Program management expertise for planning, coordinating, and executing multi-workstream initiatives
• Influence without authority to drive alignment across senior stakeholders
• Excellent written and verbal communication; ability to simplify complex concepts for varied audiences
• Problem-solving mindset navigating ambiguity and competing priorities
• Intellectual curiosity and desire to understand how things work
• Fluent in English

Requisitos principales
• hybrid work model
• learning, mentorship u0026 career development programs
• health benefits and wellness support
• diverse, inclusive and globally connected team
• performance-based rewards and potential equity
• family-friendly policies

📌 Operations Strategy Lead (Barcelona)
🏢 Criteo
📍 Barcelona