Experteer Overview
In this role you will protect client security infrastructures and restore services efficiently as incidents arise. You’ll manage escalations, collaborate with cross-functional teams, and contribute to automation and change management. You’ll work in a fully remote environment, supporting clients across cultures from Spain or the Czech Republic. You’ll help drive service quality, incident trend analysis, and ongoing improvements in security operations.

Compensaciones / Beneficios
• Monitor and manage the work queues to resolve incidents and requests within SLA
• Provide second-level security support and root-cause analysis
• Update tickets with clear resolution details and maintain accurate information
• Identify issues proactively and log incidents for rapid resolution
• Communicate with other teams and clients to extend support as needed
• Execute changes with clear risk and mitigation plans, ensuring proper approvals
• Follow shift handover processes and highlight critical tasks for the next shift
• Escalate tickets to CoE or management when necessary for proper focus
• Collaborate with automation teams to optimize tasks and enable routine automation




• Assist L1 engineers with triage and troubleshooting during initial incidents
• Lead initial client escalations for operational issues
• Contribute to change management with detailed change records and maintenance planning
• Audit incidents for quality and contribute to knowledge base updates
• Produce trend analyses to identify automation opportunities and reduce tickets
• Support disaster recovery implementation and testing as required
• Perform other related tasks as needed

Responsabilidades
• Moderate experience handling Security Infrastructure in managed services
• Moderate experience with ticketing tools (preferably ServiceNow)
• Moderate knowledge of ITIL processes
• Moderate experience working with vendors/3rd parties
• CCNA certification mandatory; CCNP in Security or PCNSE favorable
• Bachelor's degree or equivalent in IT/Computing
• Ability to work remotely from Spain or Czech Republic with valid work permit

Requisitos principales
• Remote work
• General/remote-ready role
• Collaborative culture
• Diversity and inclusion
• Growth and learning opportunities
• Equal opportunity employer

📌 Network Security Engineer (Barcelona)
🏢 The Nippon Telegraph And Telephone Corporation (NTT)
📍 Barcelona