Experteer Overview
As Lead Management Team Lead, you will serve as a player-coach, personally qualifying inbound leads while guiding a team of specialists. You’ll own day-to-day operations, ensure SLA adherence, and uphold CRM data quality and pipeline accuracy. You’ll collaborate with Marketing, Engineering, and Sales to improve lead response and handoffs, shaping a high-performing, data-driven lead management function. This remote role (Spain or Italy) offers a chance to influence process, culture, and commercial rigor at scale.

Compensaciones / Ventajas
• Lead, coach, and develop Lead Management Specialists; set performance expectations and provide growth opportunities
• Run regular 1:1s, team huddles, and performance reviews; give real-time coaching on qualification calls and CRM discipline
• Own scheduling, workload balancing, and coverage to meet SLA commitments
• Onboard new hires with training on qualification frameworks, CRM standards, quoting, and escalation
• Identify skill gaps and coordinate targeted development with Sales Enablement and Marketing
• Maintain accountability and a culture of continuous improvement and commercial curiosity
• Manage personal inbound lead qualification workload across web forms, chat, and phone within SLAs
• Conduct structured discovery, qualify leads,



create Opportunities with proper ownership
• Provide budget quotes within templates and guardrails
• Escalate complex qualification scenarios and route appropriately
• Ensure CRM data quality; audit lead records, opportunities, quotes, and dispositions
• Monitor funnel metrics: response times, qualification rates, conversion, and Won/Lost alignment
• Collaborate with Marketing on lead quality, campaign alignment, and customer trends
• Act as primary liaison between Lead Management, Sales, Engineering, and Marketing leadership
• Escalate complex product or pricing questions and ensure timely resolution
• Partner with Sales Enablement on talking points and competitive intelligence
• Document and maintain standard operating procedures for Lead Management

Responsabilidades
• Bachelor’s degree preferred (Business, Sales, Marketing, Engineering, or related)
• 3–5 years in lead management or related commercial roles
• At least 1 year in a team lead or senior IC role
• Experience coaching peers in a sales/commercial environment
• Track record of meeting or exceeding targets
• Fluent in English; Fluent in Spanish and Italian

Requisitos principales
•

📌 Team Leader - Lead Management (Coslada)
🏢 Ingersoll Rand
📍 Coslada