Experteer Overview
In this role, you will balance end-user support with the technical development of Schneider’s Medallia and SnapLogic platform for the Customer Voice program. You’ll work with product owners to refine requirements and adapt the platform to evolving customer needs, delivering fast, user-friendly enhancements. You will coordinate with external and internal vendors, lead L2 support, and promote platform adoption across the CX community. This is a hands-on, cross-functional role in a integral setting that shapes customer experiences at scale.

Compensaciones / Beneficios
• Collaborate with product owners to refine requirements and adapt platform architecture for changing customer needs
• Develop new user-facing features and customer-driven enhancements to the Medallia platform
• Create fast,



easy-to-use solutions for quick and seamless deployment across diverse clients
• Coordinate with external and internal vendors and delivery teams during issue investigations and product enhancements
• Lead L2 support and coordinate all end-user requests
• Partner with the business to drive adoption and growth of the Medallia platform within Schneider

Responsabilidades
• 3+ years of experience in IT solution design and implementation
• Experience with agile processes in fast-paced, distributed teams
• Expert in customer/end-user support management
• Excellent English communication (verbal and written)

Requisitos principales
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📌 Lead, DCR Application Analyst-Medallia (Barcelona)
🏢 Schneider Electric
📍 Barcelona