Experteer Overview
In this general leadership role, you shape Allianz Partners’ customer experience strategy by turning feedback and operational data into actionable insights. You lead a CX analytics team to improve journeys, drive satisfaction and loyalty, and embed a customer-centric culture across the organization. You work with senior leaders to guide strategic decisions through data-driven recommendations and VoC intelligence. This is a chance to impact customer outcomes at scale and advance a truly analytics-driven CX program.

Compensaciones / Beneficios
• Develop and evolve the global Customer Experience Insights framework
• Leverage VoC data, metrics, and AI-driven analytics to generate actionable insights
• Build models to assess CX initiative impact for strategic decisions
• Lead the CX Insights team in identifying trends, pain points, and opportunities
• Transform feedback and data into dashboards, stories, and recommendations
• Drive end-to-end customer journey analysis across multiple Lines of Business




• Identify friction points and prioritize impactful initiatives
• Partner with senior leaders to embed customer-centric thinking in products and processes
• Facilitate workshops with global/local stakeholders to drive CX initiatives
• Define and monitor CX performance metrics and KPIs and support continuous improvement

Responsabilidades
• Proven experience in Customer Experience, Customer Insights, Strategy, Analytics, or related field
• Experience leading teams in complex, international organizations
• Track record turning customer insights into measurable business outcomes
• Experience in insurance, assistance, financial services, or similar customer-focused industries is valued

Requisitos principales
• development and targeted programs
• international mobility
• health and wellbeing programs
• work-life balance
• global environment
• career progression

📌 CX Insights lead (Madrid)
🏢 Allianz
📍 Madrid