Customer Care Manager – Energy Solutions – Brussels

Drive Customer Excellence in the Energy Transition

Are you passionate about creating exceptional customer experiences while contributing to the future of sustainable energy? We are looking for an experienced Customer Care Manager to lead and transform our customer service operations within a fast-growing company providing innovative energy solutions for both individuals and businesses.

In this strategic leadership role, you will combine people management, performance management and AI-driven innovation to deliver outstanding service across a portfolio of smart energy solutions, including EV charging, charging services and renewable energy technologies. You will play a key role in continuously improving the customer journey while supporting the company's ambitious growth.

Your Responsibilities

- Lead, coach and develop the Customer Care team while fostering a culture of ownership, collaboration and continuous improvement.
- Define, monitor and optimize KPIs and SLAs to ensure operational excellence and consistently high customer satisfaction levels.
- Manage relationships with external customer service partners and ensure quality standards are maintained across all touchpoints.
- Analyze customer feedback, operational data and performance metrics to identify trends and implement impactful improvement initiatives.
- Drive the implementation and adoption of AI-powered customer service solutions, including automation, chatbot technologies and intelligent workflow optimization.
- Collaborate closely with Sales, Marketing, Operations, Product and IT teams to enhance the overall customer journey.
- Establish scalable governance models,



processes and reporting frameworks that support sustainable growth and operational efficiency.

Your Profile

- Proven experience managing a Customer Care, Customer Service or Contact Center environment.
- Strong background in KPI management, reporting and data-driven decision making.
- Experience with AI tools, automation projects or digital transformation initiatives within customer operations is a strong asset.
- Inspiring people leader with excellent coaching, communication and stakeholder management skills.
- Analytical mindset with the ability to translate complex data into practical business actions.
- Hands-on, solution-oriented and comfortable driving change in evolving environments.
- Fluent in Dutch and French; English is considered an advantage.
- Experience with CRM, ticketing or contact center platforms is a plus.

What's in it for you?

- A strategic leadership role with real impact on customer experience and business performance.
- The opportunity to lead innovative AI and digital transformation initiatives.
- A collaborative, people-focused culture where your ideas are valued.
- An attractive salary package complemented by a comprehensive range of extra-legal benefits.
- Choose between a company car with charging card or a competitive mobility budget, giving you the flexibility to travel your way.
- Adaptable working arrangements including hybrid working opportunities.
- Continuous learning, professional development and long-term career growth within a dynamic international environment.

Ready to make an impact?

If you're ready to combine leadership, innovation and customer excellence in a challenging and rewarding role, we'd love to hear from you. Apply today and help shape the future of customer experience.

📌 Customer care manager – energy solutions – brussels (España)
🏢 Stark Recruitment
📍 España