We are looking for a motivated Field Service Engineer to join our team and promote our solutions

Advanced Service Provider (ASP) is an IT company with about 50 employees. We provide IT managed services to our clients with a select range of solutions. We also provide IT infrastructure, server, storage, networking and cloud solutions. In addition, we are an official partner of ServiceNow in Belgium.

More info can be found at: https://www.asp.be/join-us/

Tasks and responsibilities

A role as a Field Service Engineer is essential for the successful installation, maintenance, troubleshooting, and repair of technical equipment and systems at our customer, Brussels Airlines. This role demands strong technical expertise, problem-solving skills, and excellent customer communication to deliver outstanding service and support in a dynamic airport environment.

- Be customer-centric and solution-driven, addressing customer questions, concerns, and technical field inquiries.
- Work on-site at Brussels Airlines, splitting your time between office environments, the airport, and technical workshops, giving you exposure to a wide range of operational settings.
- Collaborate with various stakeholders, including cabin crew, engineers, technicians, managers, and other airport staff, to ensure smooth operations and excellent service delivery.
- Travel to customer locations to install, configure, and set up technical equipment and systems. A dedicated Brussels Airlines vehicle is available for transporting materials between sites.
- Diagnose and troubleshoot technical issues, taking ownership of identifying and implementing appropriate corrective actions.
- Replace defective components and perform repairs to minimize downtime and ensure operational continuity.
- Keep accurate records of all service activities, including maintenance tasks, repairs, and customer interactions.
- Build and maintain strong client relationships,



becoming a trusted business partner for field service-related advice and support.
- Work in close collaboration with the Field Coordinator and our Managed Services Team to ensure efficient planning, knowledge sharing, and high-quality service delivery.

Must-have:

- Passionate about IT and not afraid to roll up the sleeves.
- Good communication skills in English + Dutch and/or French.
- Customer oriented and a team player who likes to share knowledge with others.
- Good understanding of computer systems, mobile devices, and other technology products.
- You have a driver's license (Category B).
- Constant craving for new technologies and trends!
- You are a dynamic, highly motivated, and stress-resistant problem-solver.

Nice-to-have:

- Familiarity with remote desktop applications and support software.
- Practical experience with ticketing (incident/service request), Windows/Linux environments, Active directory (OU, reset password,…), DNS, DHCP,…
- Already accumulated knowledge of the ITIL framework.

What we offer:

- Dynamic, open-minded & fast-growing working environment with supportive colleagues.
- A personalized development plan tailored to your interests, fostering continuous growth of your knowledge and personal development.
- Permanent contract - full-time job.
- Fringe benefits: transport reimbursement, net expense reimbursement, daily net allowance, internet & mobile phone subscription, 13th month, ecocheques, hospitalization insurance, and group insurance.
- Holidays: 20 statutory holidays + 6 ADV.
- After work events & social activities.

Interview procedure:

- We will review your application and get back to you as soon as possible.
- This is followed by a first online screening with HR, then feedback is forwarded internally if positive we schedule a second interview with our technical colleagues.
- If you are convinced and so are we, we will make you an offer to join us.
- Proposal accepted? Great! We look forward to a lasting cooperation.

Are you interested in joining ASP?

Then definitely do not hesitate to apply for this vacancy!

📌 Field service engineer (España)
🏢 Asp
📍 España