**About Abbott**

Abbott is a general healthcare leader, creating breakthrough science to improve people’s health.

We’re always looking towards the future, anticipating changes in medical science and technology.

**Working at Abbott**

At Abbott, You Can Do Work That Matters, Grow, And Learn, Care For Yourself And Family, Be Your True Self And Live a Full Life.

You Will Have Access To

+ Career development with an international company where you can grow the career you dream of.
+ A company named one of the most admired companies in the world by Fortune.
+ A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

Position: **Abbott Ambassador - Madrid + (Ávila o Segovia)**

**1.Primary Objective of Position**
• The Abbott Ambassador is responsible for driving client loyalty, growing
existing business while improving profitability

**2.Major Accountabilities**
**a) ACCOUNT MANAGEMENT**
• Develop a Strategic Growth Plan at the territory level and leverage the plan on
a daily basis
• Maintain accurate and up-to-date client data in MyDASH
• Execute Account Plan tactics to grow existing business by closing menu gaps
(adding on assays), selling DHS solutions and upgrading and renewing service
contracts
• Weekly work with client on business process, amplification of their health
system via CRDx globalized and established frameworks
• Conduct Client Business Reviews every 90 days (Operational reviews) to
ensure our clients and Abbott are honoring their commitments and execute
on identified client needs
• Act as Abbott point of contact for clients to handle any issues or support
requests (ordering and shipping inquiries & product issues)
• Support renewal of existing business, with the Enterprise team, early in the
process blocking competition from entering the account




• Work with client to ensure entire Abbott solution is being utilized as expected.

**b) GROW THE ACCOUNT**
• Assess utilization and inefficiencies on instruments and work with client to
maximize testing capabilities
• Analyze test menu and ordering patterns to assess gaps and provide solutions
• Add solutions, including assays, software, and service offerings to help client
achieve strategic priorities or improve efficiencies
• Deliver insights for operational improvement that will directly impact client
KPI’s through assays, DHS, Hematology, and/or other solutions
• Drive Alinity, Hematology and Digital Health Solutions solutions at every
account
• Continue to manage post-sales client support activities, such as
- Confidently operate all Alinity Instruments
- Install and configure assays on the Alinity instrument
- Perform assay integration, calibration, precision, linearity and method
comparisons for the Alinity
- Articulate performance of the assay, interpret data, draw insights
- Perform initial assay troubleshooting.

**c) CLIENT LOYALTY**
• Exhibit and articulate our value proposition and solutions
• Consult with client to improve operations and KPI’s
• Deliver insights to clients, as well as Enterprise team
• Develop relationships with all internal stakeholders
- Lab Director / Manager
- Department Supervisors (IA/CC/Hematology/Specimen Processing)
- Procurement
- IT Manager
- Medical Director
• Maintain a high NPS score (OneNPS and tNPS) at each account




• Address NPS “hot sheets”
• Leverage marketing collateral to demonstrate Core Diagnostics value
- Client presentations
- Workshops (Educational and Abbott internal)
- Client Business Reviews
- Lead integration activities
• Participate in implementation activities per Test of Record (TOR) process
• Oversee progress of cross-functional implementation team (post-sale) with
project manager.

**3.Education**
• Bachelor´s degree or equivalent experience required.

Bachelor´s/Engineering
degree in bio-medical/electrical/mechanical/medical technology/biology/pharmacy or commercial is preferred.

**4.

Background**
• Minimum 4-5 years of experience in Diagnostic Industry with an emphasis on
managing and expanding existing accounts, managing and improving customer
relationships, improving profitability of accounts.
• Ideally a proven track record in a similar position supported by management
and customer references.
• Excellent product and industry knowledge.
• Strong understanding of key stakeholders and customer dynamics.
• Strong solution selling and relationship building skills.
• Excellent communication skills.

• Fluent in local language and English, additional languages are advantageous.

**5.

Impact of position**
• Manage and expand existing accounts.
• Manage and improve customer relationships.
Improve profitability of existing accounts.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call (phone hidden) or email [email protected]

Required Skill Profession

Other General

📌 Abbott Ambassador Core Lab (Madrid)
🏢 Abbott
📍 Madrid