Job Description

At Flywire, we’re transforming the way travel businesses manage and optimise general
payments. We are looking for a commercially minded, relationship driven Client
Success Manager to support and grow a portfolio of strategic Travel clients across the EMEA
region.

This role is ideal for someone who enjoys building strong client partnerships, driving
commercial growth within existing accounts and acting as a trusted advisor to clients in a fast
paced, high growth environment.

The Client Success Manager will work closely with Sales, Implementation, Product and
Support teams to help clients maximise the value of Flywire’s solutions while identifying
opportunities to deepen partnerships and increase revenue across the existing client base.

What You’ll Do

- Build and maintain strong relationships with existing Travel clients across EMEA
- Manage a portfolio of mid market and strategic Travel accounts, helping clients maximise the value of their Flywire partnership
- Develop account plans focused on retention,



client engagement and commercial growth opportunities
- Identify upsell and expansion opportunities within existing client groups
- Partner with clients to understand their business goals, operational challenges and payment needs
- Act as a trusted advisor by providing guidance, education and insight around Flywire’s payment solutions and capabilities
- Provide clients with reporting, analytics and strategic recommendations to support performance and adoption
- Work cross functionally with Sales, Product, Support and Implementation teams to deliver a strong client experience
- Support onboarding best practices and contribute ideas to improve processes and client engagement across the wider Client Success organisation
- Gather and communicate client feedback to help inform internal teams and support continuous improvement
- Lead and manage multiple client initiatives simultaneously in a fast paced and highly collaborative environment

📌 Client Success Manager (Valencia)
🏢 Flywire
📍 Valencia