Client Experience & Sales Manager

Remote | Part-Time | Freelance About Bistronomy Barcelona Bistronomy Barcelona is an award-winning luxury private chef and boutique private event service creating bespoke culinary experiences across Barcelona and Catalonia. Led by a chef trained in Michelin-starred kitchens, we specialise in private dining, luxury villas, intimate weddings, corporate events and curated celebrations. Our reputation is built on exceptional food, personalised service and meticulous attention to detail.

We believet he client experience begins with the first enquiry. Every email, call, proposal and follow-up should reflect the same standard as the experience we deliver on the day.

The Role This is not a general administrative role, an event-operations role or a casual side job.

We are looking for someone who genuinely enjoys sales, values a structured sales process and takes pride in helping clients make confident decisions.

You will manage the client journey from initial enquiry through consultation, proposal, follow-up and booking confirmation. The role is fully remote, with communication taking place via email, telephone and video calls.

Your Mission Your mission is to provide every prospective client with an exceptional experience while guiding suitable enquiries towards a confirmed booking.

Success is measured by

The quality of client communication.

The progression of qualified opportunities through the sales pipeline.

The accuracy and quality of proposals.

Consistent and professional follow-up.

The conversion of enquiries into confirmed bookings.

Accurate CRM management.

Improvements to our sales processes and systems.

Key Responsibilities Client Communication and Discovery Calls Respond promptly and professionally to enquiries.

Communicate fluently with clients in English and Spanish.

Conduct discovery calls by telephone or video.

Understand each client’s event, priorities, guest numbers, location, budget and preferred experience.

Ask thoughtful questions and gather all the information required to prepare an accurate proposal.

Explain our services, value and booking process clearly.

Build trust through confident and professional communication.

Handle questions and concerns without applying unnecessary pressure.

Escalate complex events, unusual requests or important pricing decisions to the owner.

You should be capable of leading client calls, not simply scheduling them.

Sales and Booking Management Take ownership of the sales process from enquiry to confirmation.

Qualify leads and identify whether the event is a suitable fit.

Prepare, present and explain personalised proposals.

Adjust proposals following client feedback and approved changes.

Follow up until every opportunity reaches a clear outcome.

Guide clients towards approval, contract acceptance and deposit payment.

Protect the company’s pricing, positioning and service standards.

Identify suitable opportunities for additional services, repeat business and referrals.

Work with the owner on high-value enquiries and commercial decisions.

You should enjoy the complete sales process: understanding the enquiry, building trust, developing the right solution, following up and closing the booking.

Proposal Management Prepare proposals using GoHighLevel and approved templates.

Create or adjust presentation materials in Canva when required.

Ensure every proposal reflects the client’s needs and the Bistronomy brand.

Check pricing, inclusions,



service details and next steps carefully.

Maintain and improve proposal templates.

Record proposal status and client feedback in the CRM.

Final pricing, menus and operational commitments remain subject to approval by the owner.

CRM and Pipeline Ownership Manage all enquiries and opportunities in GoHighLevel.

Keep contact details, event information and client notes accurate and up to date.

Move opportunities through the correct pipeline stages.

Create and complete follow-up tasks.

Ensure no suitable enquiry is forgotten or left without a clear next action.

Monitor outstanding proposals and pending decisions.

Produce simple weekly reports covering enquiries, calls, proposals, follow-ups, bookings, deposits and priorities.

Systems and Process Improvement Create and refine email templates, call scripts and qualification checklists.

Improve proposal templates and CRM workflows.

Build simple GoHighLevel automations.

Document recurring sales processes.

Use Google Workspace and AI tools such as Gemini or ChatGPT to improve efficiency while maintaining a personalised and professional standard.

Identify bottlenecks and suggest practical improvements to response times, follow-up procedures and conversion rates.

We value systems, but communication must never feel automated or impersonal.

Scope of the Role The role focuses on client experience, sales and systems. It does not include responsibility for event staffing, supplier coordination, equipment rentals, menu development, kitchen operations or event-day management.

Confirmed client information must be documented clearly and handed over correctly for operational planning.

Essential Requirements Fluency in written and spoken English and Spanish.

Strong client-facing communication skills.

A genuine interest in sales and the sales process.

Confidence in conducting telephone and video consultations.

Experience in sales, account management, customer experience or client relationship management.

The ability to qualify leads and guide clients towards a decision.

Excellent organisational skills, attention to detail and follow-through.

Confidence in using CRM systems and digital tools.

The ability to manage several enquiries and deadlines simultaneously.

The ability to work independently in a remote environment.

A reliable internet connection and a professional environment for client calls.

Regular availability during European business hours.

Highly Desirable The following experience would be advantageous:

Luxury hospitality, private events, catering, weddings, premium travel or boutique hotels.

Selling high-value or personalised services.

Using GoHighLevel or another CRM platform.

Preparing commercial proposals.

Using Canva and Google Workspace.

Working with automation and AI tools.

Managing both B2C and B2B sales.

Relevant experience, judgement and attitude are more important than formal qualifications.

The Person We Are Looking For You should genuinely enjoy sales and want to build a long-term professional relationship with a growing business.

Professional sales is not about pressuring people. It is about listening,



asking the right questions, recognising needs, communicating value and helping people make confident decisions.

You are likely to succeed in this role if you:

Enjoy speaking with clients and asking intelligent questions.

Are comfortable discussing budgets and commercial decisions.

Understand the importance of structured follow-up.

Do not lose interest after sending a proposal.

Take responsibility for moving opportunities forward.

Are organised, disciplined and proactive.

Enjoy improving systems and processes.

Communicate clearly when something is unclear or delayed.

Accept feedback and adapt quickly.

Want to contribute to the long-term growth of a business.

This role will not suit someone who wants only simple administrative tasks, avoids client calls, dislikes follow-up or treats sales as a secondary responsibility.

Performance Expectations

New enquiries should be acknowledged within 24 hours during the working week.

Discovery calls should be arranged and completed promptly.

Proposals should normally be prepared within one business day of receiving all required information.

Every proposal should include a clear next step.

Initial proposal follow-up should take place within two to three business days.

CRM information and pipeline stages should remain accurate and up to date.

Every active opportunity should have a documented next action.

Weekly sales reports should be completed consistently.

Communication should remain professional in both English and Spanish.

Templates and processes should be reviewed and improved over time.

Conversion targets will be introduced once sufficient historical data is available.

Working Arrangement

Part-time freelance position.

Fully remote; applicants may be based anywhere.

Fluency in English and Spanish is mandatory.

Adaptable working structure, with regular availability during European business hours.

Meetings take place by telephone, Google Meet or Zoom.

Initial workload of approximately 10–15 hours per week.

Opportunity for increased responsibility and working hours as the business grows.

Long-term collaboration preferred.

No regular on-site attendance required.

Although the position begins part-time, we are looking for someone who will treat it as a serious professional responsibility and develop real ownership of the client journey. Collaboration, Confidentiality and Ownership You will work directly with the founder and executive chef. Clear communication and transparency are essential.

You will maintain an organised task list, report progress, flag time-sensitive opportunities and participate in regular online review meetings. The role involves access to confidential client and commercial information. All client records, proposals, templates, workflows, CRM data and systems created or maintained for Bistronomy Barcelona will remain the property of the company.

A separate freelance agreement will cover confidentiality, data protection, intellectual property and non-solicitation.

How to Apply Please include:

A brief introduction.

Your location and time zone.

Confirmation that you are fluent in English and Spanish.

Relevant sales or hospitality experience.

An example of a service or offer you have helped sell.

The CRM and digital tools you have used.

Your availability during European business hours.

Your freelance hourly rate or preferred commercial arrangement.

A brief explanation of why you enjoy sales and client relationship management.

📌 Client Experience & Sales Manager (Freelance) (España)
🏢 Bistronomy Catering u0026 Private chef service
📍 España