About the company About the Role: Berrow's marketing generates a strong and consistent flow of qualified client enquiries. This role exists to make sure that flow is met with the discipline and attention it deserves — so no enquiry goes unanswered, no client is left waiting, and every buyer or seller is matched with the right opportunity, whether or not it's currently one of our own listings. You will own the day-to-day management of our client pipeline, working within an agreed sales process and qualification framework — applying good commercial judgement on priority and fit within that framework, rather than working from a fixed script.

You will support our director of sales directly, making sure he arrives at every client conversation and viewing fully prepared, and you will proactively search our partner and co-agency network and the wider market when a client's criteria don't match a current Berrow listing — turning enquiries that would otherwise stall into converted clients. Beyond the day-to-day, this is a central role within a growing, vertically integrated business, with genuine potential for personal growth as our sales operation and short- and long-term expansion plans develop. You'll work closely with our architects and interior designers, feeding client and market insight into how projects are positioned and commercialised, so a strong interest in design and property, not just sales, will serve you well here.

Responsibilities Pipeline Management

Manage and maintain the CRM (HubSpot), ensuring every enquiry is logged, qualified, and contacted within an agreed turnaround time.





Qualify new leads — gathering relevant information on each buyer or seller and applying agreed criteria to determine priority and next steps. As this role is often a client's first point of contact with Berrow, strong phone-based qualification and communication skills are essential to set the right tone from the outset.

Use good commercial judgement on borderline cases, escalating to the director of sales where a direct conversation is warranted.

Produce a regular, reliable pipeline report for the director of sales and the founders. Client-Match Search

Where a client's criteria don't fit current Berrow listings, proactively search partner/co-agency networks, portals, and off-market contacts for a genuine fit.

Build working relationships with partner agents as an active sourcing channel.

Prepare well-matched opportunities for the director of sales, with full context, ready for a client conversation.

Client

Management & Experience

Handle day-to-day client requests and enquiries directly, with a professional, high-touch manner.

Manage clients and listings in the prime segment in collaboration with Berrow's trusted partner agents.





Prepare and distribute marketing material to clients as required.

Viewing

Preparation

Prepare floorplans, spec sheets, and property materials ahead of every viewing.

Build draft property shortlists matched to each client's brief for the director of sales to review.

Prepare comparison analysis (price/m², location, spec, positioning) so the director of sales can speak with authority in every meeting.

Organise logistics for client meetings and property viewings, and coordinate Qualifications Fluent English and Spanish, spoken and written; additional languages, particularly German, an advantage given the client base.

Strong organisational skills with genuine attention to detail.

Confident, professional communicator, comfortable representing Berrow with high-net-worth clients.

Good commercial judgement — able to prioritise and make sound calls within an agreed framework.

Professional, client-facing manner.

Comfortable with everyday productivity tools (Excel, Google Docs, Canva or similar).

Valid driving licence.

Based in or able to commute reliably to Sóller.

Prior experience in real estate, luxury sales, hospitality, or client services is an advantage but not essential.

What We Offer Basic salary plus commission on converted deals.

Structured training and mentorship in sales and relationship management from the Sales Director.

A central role within a growing company with ambitious expansion plans.

Genuine progression, with scope to grow in responsibility as the business and sales team develop.

📌 Client Relations Coordinator (Sóller)
🏢 Berrow Projects
📍 Sóller