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Customer Service Retail- Dockers— Orbico SportStyle KEY FACTS

Location: Matarò (Spain) | Team: Customer Service| Contract: Full time | Languages: English and Spanish required ABOUT ORBICO SPORTSTYLE

Orbico SportStyle is a European platform uniting a portfolio of owned and licensed sport & lifestyle brands, including Champion Europe, Game7Athletics and Dockers Europe, within one integrated ecosystem of brand building, retail and distribution. Based in Italy and active across Europe, we shape the next chapter of our brands with curiosity, authenticity and teamwork. ABOUT THE ROLE

We are seeking a highly motivated, versátil, and results-driven Retail Customer Service professional for Dockers. You will be responsible for the daily operational management of Retail accounts in the Spanish market. Given the lean structure of our Spanish team, we are looking for a true "team player" who is ready to adapt to different tasks based on daily priorities and departmental needs. YOUR IMPACT

Retail Management: Managing daily customer service activities for Retail accounts, ensuring efficiency from order placement through to delivery.

Operational Flexibility: Handling varied tasks depending on the moment and departmental urgencies, showing a proactive spirit in facilitating the work of the whole team.

Order Flow: Entering and monitoring retail orders, managing replenishment/stock orders, and ensuring seamless communication with points of sale.

Issue Resolution: Monitoring goods arrivals and resolving shipment-related issues (returns, discrepancies, delays) specific to the retail channel.

Inventory Management: Inventory process in ERP system, of both ECI stores and Retail

Stakeholder Coordination: Maintaining daily communication with the sales force and retail partners to ensure excellence in service. WHAT YOU BRING

2–3 years of experience in a Customer Service role,



specifically within the Retail sector (Fashion/Textile industry preferred).

Deep understanding of Retail dynamics; previous experience working with El Corte Inglés is considered a strong plus.

Highly motivated and collaborative spirit. You should be someone who enjoys helping colleagues and can adapt quickly to changing priorities.

Native or fluent Spanish and professional proficiency in English.

Strong proficiency in IT tools (Excel, PowerPoint, etc.).

Strong multitasking abilities, and a high sense of urgency. WHAT YOU’LL FIND

- A collaborative, international team
- A culture that values initiative, ownership and open feedback
- Exposure to multi‑country recruiting and cross‑functional work
- An environment where you can be yourself and keep learning Remuneration

We offer a Gross Annual Salary within a range between 30.000€ and 35.000€, based on skills, seniority level, and the alignment of the candidate’s profile with the role requirements.

Additional, accessory, or variable remuneration components will be defined at the contractual offer stage, based on the specific responsibilities and characteristics of the position.

Benefits & Work-Life Balance

At Orbico Sportstyle, we value our people and offer a comprehensive benefits package, including:

Competitive salary: defined based on experience and skills.

Smart working: possibility to work remotely 2 days per week.

Meal vouchers: provided to all employees.

Opportunity to work with a renowned brand: join the team contributing to the success of a leading sports brand.

Equal

Opportunities

Orbico Sportstyle is an equal opportunity employer and is committed to fostering diversity and inclusion in the workplace. We welcome applications from all qualified candidates, regardless of gender, age, origin, sexual orientation, or disability. APPLY

Please submit your CV in English via our ATS.

📌 customer service- Dockers (Mataró)
🏢 Dockers
📍 Mataró