Customer Success Specialist

Company: Heru Loop

Employment Type: Full-Time

Work Location: Remote

Experience Required: 1–3 years

Salary: Competitive salary, paid in USD.

About the Role

Heru Loop is looking for a proactive and people-oriented Customer Success Specialist to join our growing team.

In this role, you will be responsible for building and maintaining strong relationships with our clients, understanding their needs, and ensuring they have a smooth and successful experience throughout their journey with Heru Loop.

You will act as the main point of contact between clients and our internal teams, helping ensure clear communication, proper follow-up, and strong long-term client relationships.

Key Responsibilities

- Build and maintain strong, long-term relationships with clients.
- Support clients during onboarding and throughout project delivery.
- Act as the main point of contact between clients and internal teams.
- Understand client needs, goals, and expectations.
- Follow up on client requests, feedback, and project updates.
- Communicate progress, timelines, and important updates clearly.
- Coordinate with product, design, technical, and business teams.
- Identify potential issues early and support the team in resolving them.
- Ensure client concerns and requests are handled professionally and promptly.
- Gather client feedback and help improve the overall customer experience.
- Maintain accurate records of client communications and follow-ups.
- Identify opportunities for additional services and long-term collaboration.




- Support client retention and contribute to building strong partnerships.

Requirements
- 1–3 years of experience in Customer Success, Account Management, Client Relations, or a similar role.
- Excellent communication and relationship-building skills.
- Strong written and spoken English.
- Strong organizational and follow-up skills.
- Ability to manage multiple clients, requests, and priorities.
- Proactive, responsible, and solution-oriented mindset.
- Ability to work independently in a full-time remote environment.
- Comfortable collaborating with technical, product, design, and business teams.
- Strong attention to detail and commitment to client satisfaction.
- Experience working with software companies, technology products, digital agencies, or software development services is preferred.

What We’re Looking For We’re looking for someone who listens carefully, communicates clearly, takes ownership, and genuinely cares about helping clients succeed.

The idóneo candidate is organized, professional, proactive, and comfortable managing relationships with different types of clients while working closely with internal teams.

Why Join Heru Loop?

- Full-time remote work.
- Competitive salary paid in USD.
- Opportunity to work with clients across different industries.
- Collaborative and growing team environment.
- Exposure to software, digital products, and technology projects.
- Opportunity to contribute to the growth of a developing software company.

📌 Customer Success Specialist | Full-Time Remote (España)
🏢 Heru Loop
📍 España