Resident Trainer, ECI Madrid Full Time - Permanent About Charlotte Tilbury Beauty Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace. Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond.

It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen. Today, Charlotte Tilbury Beauty is a truly integral business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the bran­d is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions.

About Your Role

Manage the education and development of the store-based Managers and Artists through physical and virtual training, whilst also ensuring the Learning Management System is accurately managed and is fulfilling potential. Reporting to the Field Training Manager you will ensure there is a clearly defined people plan and strategy for the area for which you are accountable for delivery. You will constantly define and adapt the education approach based on commercial business needs in an agile manner, whilst always ensuring that the brand ethos and purpose is represented to our customers in the right way.

You will be the trail blazer for exceptional service in stores through shopfloor observation and in the moment coaching whilst leading by example with social advocacy both independently and through the team. As a Resident Trainer you will Take direction from the Field Training Manager, support the effective and inspirational delivery of all defined training materials across The Charlotte Tilbury Magic Experience service model and intermediate artistry development

Full Curriculum facilitation of retailer team including induction, social and developmental training





Supporting the operational business management & retailer education strategy across key doors identifying priorities and implementing local initiatives

Facilitate new launch NPD and Skincare Training The Learning Management System

Monitor KPIs to measure the impact of training delivered, providing feedback to the relevant Field Training Manager adapting training based on the feedback from the wider team to ensure all educational content is impacting and driving KPI results Working in collaboration with the Field Training Manager, define a training and development plan for your retailer to deliver KPI expectations, covering Accelerating high potential/high performance individuals using the development pathway and certification process

Managing and addressing under-performance

Login, completion & engagement on the Learning Management System

Optimising social advocacy within the retailer

Succession planning for the retailer based on skill set opportunities Deliver the agreed training plan within the defined timeframes reflecting the changing needs of the business via Regular, effective, and focused store visits with clear objectives, agreed KPIs and rigorous follow-up

High quality virtual and physical training sessions

Feedback and contribute when necessary to regional retail evolutionary projects, working cross functionally to provide relevant customer insight. Support area meetings delivered in collaboration with the Field Training Managers

Leading by example on counter and online during all events, meetings, and trainings Reporting Relationships Reporting directly to Field Training Manager

Collaborating with Business Managers About You Disrupt and Innovate A commercial thinker that recognises exceptional behaviours are needed to impact sales Natural ability to coach and develop others Embraces change to promote a positive mind set with Omni Channel Vison within teams they encounter Win Together Strong communication with management always working collaboratively both retailer and Brand facing





Be an inspiration to the team by giving constructive and objective feedback coaching in areas of opportunity

Creates a positive and encouraging environment for artists to develop and grow in their roles, physically and digitally. Supporting management team in motivating the team to elevate their skill set in order to impact sales/KPI results Strong interpersonal skills and a team-player

Independent and proactive working style Share the Magic Dynamic and inspirational with customers and colleagues Digitally and physically

Excitement and passionate for beauty and Omni Education

Passionate about driving brand advocacy in the air and on the ground

Drive social channel Brand advocacy whilst upskilling teams Elevated make up artistry skills Excellent skills in Power Point and Excel

Fluent English & Spanish Embrace the challenge Embraces the impossible and makes things happen and sees things through

Proactively plans/leads events and masterclasses around NPD launches The ability to deal with ambiguity in the team, always leading by example

Must be Flexible to travel across Stores Why join us?

We offer a structured induction programme - Charlotte's Magic Academy. This exclusive and bespoke induction trains on all aspects of the role that you will need to succeed in providing red carpet customer experience with follow up training provided during your first months of employment. Focusing on artistry and commerce, you will gain a full understanding of our artistry and service expectations

Structured career development - our team of industry experts are here to support and work with you to explore your learning potential and career goals

You receive exclusive launches of our incredible products before anyone else - not only that, but you even receive a full Charlotte Tilbury Look on completion of Charlotte's Magic Academy so you can be a true brand advocate

Other fabulous benefits such as birthdays off work, team sales incentives and many more At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.

If you want to learn more about life at Charlotte Tilbury Beauty please follow our LinkedIn page!

📌 Resident Trainer (Madrid)
🏢 Charlotte Tilbury Beauty
📍 Madrid