ThunderSoft, a leading provider of OS technologies, solutions, and services, is looking for After-Sales Analysis Engineer in Madrid, Spain to join our team of experts in the telecommunications industry.

About the Role:

As an After-Sales Analysis Engineer, you will play a crucial role in ensuring the quality and reliability of Xiaomi products in the local market.

Key Responsibilities:

- Preliminarily locate possible problem modules according to user descriptions, and organize retests to provide effective LOGs.
- Assist in problem reproduction, and cooperate with R&D; to collect the required reproduction LOGs, and collaborate to complete debugging and verification
- Disassemble the machine for problem analysis, cross-verify and confirm the faulty module, and assist in after-sales problem analysis.
- Visit the after-sales service station, provide relevant technical support,



and confirm the fault and order information.

Qualifications:

- Bachelor's degree or higher in Communication Systems or a related field.
- Good level of English or the local language for effective communication
- Familiar with local network information & local mobile phone APP and user habits is preferred.
- Willing to conduct field testing, and proficient in using ADB QXDM and other debug tools is preferred.
- Familiarity with the Android system and fundamental testing methods.
- Prior experience in mobile localization testing is highly desirable.
- Proficiency in Chinese is advantageous
- Having a local driver's license and car is preferred

📌 After-Sales Analysis Engineer (Comunidad de Madrid)
🏢 Importante grupo
📍 Comunidad de Madrid