We’re hiring! ?

bnetwork is a specialist SaaS accommodation management company, supporting major B2B events across Europe (congresses, exhibitions, festivals, trade fairs) since 2004. With our proprietary software and customer-centric approach, we work on high-profile events such as Mobile World Congress, Web Summit, ISE, CPHI, and more.

We have a new opportunity in our Client Department as a Booking Agent.

Take a look at the role below — we’d love to hear from you!

Main responsibilities

Booking management and relationship with participants

- Manage participants' accommodation requests.

- Respond to specific requests (modifications, special requests, reminders).

- Propose solutions adapted to each customer profile, in relation to the available offer.

- Issue commercial proposals according to the project.

Project monitoring and internal coordination

- Manage contracts, conditions and offers in internal tools (Manage, Mantra).

- Ensure the correct integration of the data into the system.

- Coordinate with hotels to ensure availability, rate consistency and conditions.

Billing and administrative follow-up

- Drafting reservation contracts.

- Follow-up of payments and billing of services provided.

- Transmit the necessary information to the finance team and ensure the traceability of exchanges.





Tracking customer satisfaction

- Follow up on participant feedback and anticipate complaints.

- Handle anomalies and incidents related to bookings.

- Work in coordination with partners to provide timely and effective solutions to problems encountered.

Technical Skills:

- Hotel booking: mastery of the booking process, from negotiation to confirmation.

- Marketing: the ability to promote the discounts and exclusive offers offered.

- Service quality control: management of customer returns on time,

- Administrative monitoring: rigor in the management of contracts, reminders and invoicing.

- Digital tools: Manage, Mantra, Office Pack.

Soft skills:

- Rigor: pay attention to delays in offers, prices and communication with customers.

- Communication: negotiation, active listening, information management, internal/external communication.

- Adaptability and responsiveness: contingency management and adjustments to customer needs

- Teamwork: collaboration, good understanding with internal teams.

- Work ethic: integrity, responsibility, professionalism, respect for quality standards, etc

Interested, or know someone who could be a great fit? We look forward to hearing from you!

📌 Booking agent (Barcelona)
🏢 Reconocida empresa
📍 Barcelona