Position: Customer Service Representative (Hungarian and Romanian)

Location: Barcelona, Spain

Employment type: Full-time

Work model: on-site

DUTIES AND RESPONSIBILITIES:

- Handle incoming customer inquiries (via phone, email, chat, or automated alerts) and address user needs efficiently
- Record call details in the call management system, ensuring timely responses and resolutions within the agreed SLA
- Maintain up-to-date knowledge of services and products, particularly those tailored to individual customer applications
- Escalate any potential service issues to the senior team members, as needed.
- Adhere to all project processes and procedures
- Ensure compliance with the contractual SLA
- Provide coverage for other Agents in their absence, whether within the same team or across different teams
- Collaborate with the team on specific projects, when requested
- Fulfill administrative responsibilities, including managing holiday, sickness, and overtime records
- Participate in regular team meetings
- Perform additional tasks as assigned by the management, to ensure continued service performance, quality, and customer satisfaction

REQUIREMENTS:

- Native / fluent in Hungarian and Romanian, both verbal and written. Proficiency in English (minimum B2 level)




- A minimum of 1 year of customer service experience is required
- experience in the automotive industry is a plus. Familiarity with or experience driving electric vehicles is preferred
- Competency in IT platforms, equipment, and applications, including Windows, MS Office, and internet configuration, is necessary
- Strong aptitude for working in a customer service environment
- Excellent customer care skills, with the ability to listen to and understand customer needs
- Capable of taking ownership of calls and progressing them to resolution or escalating them when needed

OFFER:

- Excellent remuneration package based on experience, skills and performance
- Working schedule: Monday to Thursday 9AM- 5PM, Friday, 8AM - 4PM
- Be part of a dynamic and creative team with positive and friendly atmosphere
- 23 working days of paid annual leave
- Guidance and tools to reach your full potential.

To apply for this position and to explore many other exciting opportunities, visit and apply through our career page: https://www.careers-page.com/toptalent-2

- Gross €18,978 EUR + Bonus - €4,000
- Relocation payment €500 reimbursed after month 1
- 39h: M-T:9-17, F: 8-16

📌 Customer Service Representative (Barcelona)
🏢 Reconocida empresa
📍 Barcelona