Main duties and responsibilities

- Proactive development and management of business relationships at store level to deliver and achieve mutual reach of opportunities.
- Accurate account management delivering the performance objectives:
- First / ongoing training.
- Maximize TFS business (IR and RR management) +other KPI’s like Mobile Customer Care, Payment target,Tokenization and ins-store services (Fast Refund).
- Maximize DCC business (Hit Rate management).

- Business Statistics analysis, presentation, discussion and action.

- Action plans and store visits in line with company segmentation model.
- Achieve sales targets taking corrective action when result materially deviates from expected.
- Improve merchant’s knowledge and expertise with our services by providing trainings to merchant’s staff.
- Guarantee the optimal execution of in-store promotional plans and activities, according to the defined plan.
- Offer intensive support including product instructions.
- Constant communication with merchants to increase KPI’s.
- Action plans and in-store visits in line with the Integral Blue’s strategy.
- Processing and presentation of business statistics and insights.
- Deliver to the stores the activities have been agreed with the merchant’s HQ.




- Document in CRM all merchant’s specific information and activity done.

Background and Education

- University degree is a plus.
- 4 years sales experience (2 years as store manager or team leader desired).
- Trade Marketing background and Services or Retail field knowledge will be a plus.
- Analytical and planning capability.
- Good Communication and influencing skills.
- Customer service orientation.
- Basic English knowledge.
- Self-motivation, and target driven.

Specific skills and knowledge

- Good customer orientation.
- Ability to create personal relationships.
- Problem solving attitude.
- Basic knowledge of MS Office products.
- Upselling and cross-selling strategies.
- Analysis of consumer trends and customer behavior.
- Adaptation to new tools or systems.
- Effective communication and results-oriented approach.
- Complaint management and customer loyalty.
- Ability to work in dynamic environments.
- POS (point of sale) management, payments and returns.
- Collaboration with different departments (sales, warehouse, administration…).
- Time management and task prioritization: autonomy.

📌 Performance Manager (España)
🏢 Importante empresa
📍 España