Mercier Consultancy MD is thrilled to offer an exciting opportunity for Danish Speaking Customer Service Representatives for an Airline Company, with a unique chance to work in Greece. This role is perfect for individuals who are passionate about travel and customer service. As a customer service representative, you will assist travelers in navigating their inquiries and ensuring an exceptional flying experience while communicating effectively in Danish.

Key Responsibilities

- Manage customer inquiries related to flight bookings, cancellations, and airline services via phone, email, and chat in Danish.
- Provide information on flight schedules, baggage policies, and travel regulations.
- Assist customers with check-in processes and changes to their itineraries.
- Resolve customer complaints and issues promptly, aiming to maintain high levels of customer satisfaction.
- Document all customer interactions accurately in the CRM system for record-keeping.
- Collaborate with various teams to enhance customer experience and ensure smooth service delivery.
- Stay informed about airline policies,



promotions, and travel updates to inform customers effectively.

- Fluency in Danish (both written and spoken) is essential; knowledge of English is a plus.
- Previous experience in customer service, preferably within the travel or airline industry.
- Strong communication and interpersonal skills with a focus on customer satisfaction.
- Excellent problem-solving abilities and a proactive approach to client needs.
- Ability to manage multiple tasks efficiently in a fast-paced environment.
- Familiarity with CRM software and other customer service tools is desirable.
- Willingness to work adaptable hours, including evenings, weekends, and public holidays.
- A passion for travel and a positive attitude towards working in an international environment in Greece.

1. Competitive Monthly Salary
2. 2 Extra Salaries Per Year
3. Fully Paid Relocation Package
4. Fully Paid Training
5. Health Insurance
6. And Much More...

📌 Danish Speaking Customer Service for Airline Company - Work In Greece (España)
🏢 Importante empresa
📍 España