Mercier Consultancy MD is excited to present an amazing opportunity for Dutch Speaking Customer Service Representatives at a prestigious FinTech Company, based in the beautiful surroundings of Greece. This role is ideal for individuals who are passionate about financial technology and dedicated to providing exceptional customer support. As a representative, you will assist clients in Dutch, addressing their inquiries and ensuring a seamless experience with the company's services.

Key Responsibilities

- Handle customer inquiries related to FinTech services, account management, and financial transactions via phone, email, and chat in Dutch.
- Provide accurate information about financial products, pricing, and features available to customers.
- Assist customers with technical issues related to the FinTech platform and ensure effective resolutions.
- Resolve customer complaints efficiently, ensuring high levels of satisfaction and loyalty.
- Document all customer interactions in the CRM system for accurate record-keeping and follow-up.
- Work collaboratively with the finance and technical teams to improve service delivery.




- Stay informed about industry trends and regulatory changes to ensure compliance and provide relevant advice.

- Fluency in Dutch (both written and spoken) is essential; knowledge of English is advantageous.
- Previous experience in customer service, preferably in the FinTech or financial services sector.
- Strong communication skills with a focus on being customer-oriented and professional.
- Problem-solving capabilities and the ability to address financial inquiries effectively.
- Excellent organizational skills and the ability to manage multiple tasks simultaneously.
- Familiarity with financial platforms and customer relationship management (CRM) software is desirable.
- Willingness to work adaptable hours, including weekends and holidays if necessary.
- Relocation to Greece is required for this position.

1. Competitive Monthly Salary
2. 2 Extra Salaries Per Year
3. Fully Paid Relocation Package
4. Fully Paid Training
5. Health Insurance
6. And Much More...

📌 Dutch Speaking Customer Service for FinTech Company in Greece (España)
🏢 Reconocida empresa
📍 España