Mercier Consultancy MD is thrilled to offer an exciting opportunity for German Speaking Customer Service Representatives at a prominent Travel Company, located in beautiful Greece. This role is perfect for individuals who are passionate about travel and committed to providing outstanding customer service. As a representative, you will assist customers in German, helping them with their travel inquiries and ensuring a delightful experience.

Key Responsibilities

- Manage customer inquiries regarding travel bookings, itinerary changes, and cancellations via phone, email, and chat in German.
- Provide detailed information about travel destinations, services, and company policies.
- Assist customers with the booking process, changes to itineraries, and any travel-related concerns.
- Resolve customer complaints swiftly and effectively, ensuring high levels of satisfaction.
- Document all customer interactions accurately in the CRM system for consistent follow-up and record-keeping.
- Collaborate with travel agents and various departments to enhance service delivery and customer experience.




- Stay informed about travel regulations, destination updates, and company promotions to assist customers effectively.

- Fluency in German (both written and spoken) is essential; knowledge of English is a plus.
- Previous experience in customer service, particularly in the travel or tourism industry.
- Strong communication skills and a friendly, professional demeanor.
- Ability to manage inquiries and complaints efficiently while maintaining a positive attitude.
- Excellent organizational abilities and the capacity to handle multiple tasks in a fast-paced environment.
- Familiarity with booking systems and customer relationship management (CRM) tools is desirable.
- Willingness to work versátil hours, including weekends and holidays as necessary.
- Relocation to Greece is required for this position.

1. Competitive Monthly Salary
2. 2 Extra Salaries Per Year
3. Fully Paid Relocation Package
4. Fully Paid Training
5. Health Insurance
6. And Much More...

📌 German Speaking Customer Service for Travel Company in Greece (España)
🏢 Reconocida empresa
📍 España