Mercier Consultancy MD is pleased to announce an exciting opportunity for a Hungarian Speaking Player Support Specialist, focusing exclusively on email support, located in the picturesque country of Bulgaria. This position is perfect for individuals who are passionate about gaming and enjoy helping others through written communication. You will assist Hungarian-speaking players by addressing their questions and concerns, ensuring an outstanding experience with Riot Games' products.
Key Responsibilities
- Provide high-quality email support to Hungarian-speaking players regarding game inquiries and technical challenges.
- Assist players with account management and other game-related issues through clear and concise written communication.
- Ensure timely responses to player emails, maintaining a high standard of service.
- Document player interactions and feedback comprehensively to inform ongoing service enhancements.
- Work closely with other team members to relay important player insights and collaborate on support strategies.
- Stay informed about game updates, features,
and best practices in player support to better serve the community.
- Fluency in Hungarian (oral and written) is required; English proficiency is advantageous.
- Prior experience in email support or a customer support role is preferred, especially in the gaming industry.
- Strong understanding of gaming culture and familiarity with Riot Games' titles is a significant plus.
- Exceptional written communication skills with the ability to convey information clearly and effectively.
- Ability to troubleshoot technical issues and provide effective solutions in written form.
- Strong attention to detail and organizational skills to manage multiple email inquiries efficiently.
- Willingness to relocate to Bulgaria and adapt to a new cultural environment.