Mercier Consultancy MD is proud to announce an opportunity for an Icelandic Speaking Customer Service Agent to join a leading team in Bulgaria, complete with paid relocation support. In this role, you will be vital in delivering outstanding customer service to our Icelandic-speaking clients, ensuring they receive timely and effective assistance with their inquiries.

Responsibilities

- Provide support to Icelandic-speaking customers via phone, email, and chat, addressing a variety of inquiries related to our products and services.
- Offer detailed information regarding account management, service features, and resolve technical issues as needed.
- Handle customer complaints with professionalism and work to find effective solutions swiftly.
- Document customer interactions accurately within the CRM system to facilitate communication and track service quality.
- Collaborate with team members and various departments to improve customer experience and service outcomes.




- Keep updated on industry trends and product knowledge to provide informed support to customers.

- Fluency in Icelandic (both written and spoken); proficiency in English is an advantage.
- Experience in customer service is preferred, particularly in a remote or multicultural environment.
- Excellent communication skills and a strong focus on customer satisfaction.
- Ability to troubleshoot issues efficiently and provide thorough support to customers.
- Familiarity with CRM systems and standard office software.
- Self-driven with the ability to work independently and manage multiple inquiries in a remote setting.
- Willingness to relocate to Bulgaria and immerse yourself in a new culture.

- Competitive Salary
- Monthly Performance Bonus
- Fully Paid Relocation Package
- Fully Paid Training
- Private Gym
- And Much More....

📌 Icelandic Speaking Customer Service Agent - Work In Bulgaria - Paid Relocation (España)
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📍 España