Mercier Consultancy is thrilled to present a fantastic opportunity for an Italian Speaking Customer Service Representative to join our Client's iGaming Company, based in Greece. In this exciting role, you will provide exceptional support to our Italian-speaking customers, assisting them with inquiries related to gaming services, account management, and game-related issues.

Your fluency in Italian will be essential as you help players navigate the iGaming platform, ensuring they have a seamless and enjoyable gaming experience. By delivering outstanding customer service, you will contribute to enhancing player satisfaction and loyalty.

Responsibilities

- Deliver high-quality customer service in Italian via phone, email, and chat regarding iGaming inquiries
- Assist customers with account management, including registration, deposits, withdrawals, and bonuses
- Resolve player issues and complaints efficiently and professionally
- Document customer interactions accurately in our CRM system
- Collaborate with internal teams to enhance the gaming experience and address player concerns




- Provide information about gaming regulations, promotions, and ongoing events
- Stay updated on the latest trends in the iGaming industry

- Fluency in Italian and English, with excellent communication skills
- Strong customer service orientation and problem-solving abilities
- Experience in customer service, particularly within the gaming or entertainment sectors, is preferred
- Able to manage multiple inquiries in a fast-paced environment
- Detail-oriented with excellent organizational skills
- Passion for gaming and dedication to providing an exceptional customer experience
- Familiarity with customer support software and CRM systems is an advantage

- Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
- Private Health Insurance
- 2 Extra Salaries Per Year
- Support In Finding Accommodation After Hotel
- Fully Paid Training
- Monthly Performance Bonus
- Free Greek Course
- And More...

📌 Italian Speaking Customer Service for iGaming Company - Work In Greece (España)
🏢 Empresa reconocida
📍 España