Mercier Consultancy MD is pleased to offer an exciting opportunity for Portuguese Speaking Customer Service Representatives for a Public Utilities Company in Greece. This role is idóneo for individuals who are passionate about making a difference in the community through effective and compassionate customer service. As a representative, you will assist Portuguese-speaking customers with their inquiries regarding public utilities services, ensuring clear communication and support.

Key Responsibilities

- Handle customer inquiries related to public utility services, billing, and account management via phone, email, and chat in Portuguese.
- Provide accurate information about service availability, pricing, and payment options.
- Assist customers with issues related to service interruptions, outages, and general account inquiries.
- Resolve customer complaints efficiently while ensuring high levels of satisfaction.
- Document all customer interactions accurately in the CRM system for future reference and follow-up.




- Work closely with technical and service departments to enhance overall customer experience and service delivery.
- Stay informed about changes in public utility regulations and services to provide up-to-date information.

- Fluency in Portuguese (both written and spoken) is essential; knowledge of Greek or English is a plus.
- Experience in customer service, preferably in the public utilities or related sector.
- Strong communication skills and a service-oriented approach.
- Excellent problem-solving abilities with a focus on customer satisfaction.
- Ability to manage multiple inquiries in a busy environment effectively.
- Familiarity with customer relationship management (CRM) software is desirable.
- Willingness to work flexible hours, including evenings and weekends, as needed.

1. Competitive Monthly Salary
2. 2 Extra Salaries Per Year
3. Fully Paid Relocation Package
4. Fully Paid Training
5. Health Insurance
6. And Much More...

📌 Portuguese Speaking Customer Service for Public Utilities Company in Greece (España)
🏢 Importante grupo
📍 España