About Us
JINGDONG Logistics (JD Logistics) is the logistics arm of JD.com and one of the world's leading technology-driven supply chain solutions providers. Leveraging advanced expertise in automation, intelligent logistics, and data-driven operations, we deliver end-to-end logistics solutions that help businesses grow while enhancing customer experience.
Our capabilities span the entire supply chain, including warehousing, line-haul transportation, last-mile delivery, bulky goods logistics, cold chain solutions, and cross-border operations. Our mission is simple: to deliver speed, reliability, and operational excellence at every stage of the supply chain.

The Mission & Core Scope
- The Mission: Build, lead, and optimize our dedicated Reverse Processing and Returns department in the Madrid region, ensuring rapid item grading, maximum inventory recovery, and minimized liquidation loss.
- The Scope: You will take full operational ownership of the returns processing facility/zone—overseeing customer return intake, product quality grading, WMS inventory reintegration,



refurbishment workflows, and local liquidation vendor management.

Crucial Expectations & Performance Targets
To provide a clear understanding of the accountability required, the successful candidate will be evaluated on the following key metrics during the initial 6 to 12 months:
- Reverse Facility Commissioning: Successfully design and implement the physical layout, sorting rows, and technical grading workflows for e-commerce and bulky returns prior to site launch.
- Cycle Time Resolution (SLA): Maintain aggressive targets for the time an item takes from arriving at the depot to being completely graded and updated in the system, ensuring customer refunds and restock timelines are minimized.
- Yield and Recovery Optimization: Implement rigorous item grading matrices to accurately identify resellable stock, maximizing the percentage of items successfully returned to prime storage inventory.
- Compliance &

📌 Head of Reverse Processing (Madrid)
🏢 Jd. Com
📍 Madrid