At the Ivoclar Group, we support dentists, dental technicians and dental hygienists both professionally in fulfilling their passion and purpose: to ensure that people have the best possible oral health care and quality of life, today and in the future. We are inspired by the knowledge that together we are better.

Do you want to work together with us to make people smile? Then come and join our team as Customer Service Representative. This is a unique opportunity to be part of a general and diverse environment.

We strongly encourage applications from people with different backgrounds, perspectives and experiences.

Your responsibilities:
• Processing incoming orders, quote requests, and customer inquiries
• Monitoring product availability, clarifying and tracking delivery dates
• Preparing transport documents and accompanying papers for special transport from Schaan/FL
• Creating invoices and credit notes
• Preparing and coordinating the shipment of trade fair and course materials
• Updating delivery conditions
• Clarifying shipping methods




• Acting as a contact person for sales partners, end customers, regional sales managers, and subsidiaries in operational matters
• Actively supporting the field service
• Working closely with logistics, warehouse, and planning departments
• Providing operational support to internal departments such as product management, key account management, customer care management, academy, R&D;
• Pre- and post-processing of promotions, trade fairs, and events
• Personally, supporting sales at trade fairs and events, if required
• Implementing and adhering to the guidelines of the safety manual
• Implementing and adhering to the guidelines of the personnel manual
• Implementing and adhering to regulatory requirements
• Acting as a role model in accordance with the corporate values of the Ivoclar Group

Your profile:
• Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, or related field (or equivalent experience).

📌 Customer Service Representative (Madrid)
🏢 Ivoclar EMEA
📍 Madrid