Mercier Consultancy MD is excited to offer a Slovak Speaking Customer Service Agent position with the added benefit of working in beautiful Bulgaria, with paid relocation support. In this critical role, you will provide exceptional service to Slovak-speaking customers, assisting them with their inquiries and ensuring a positive experience with our products and services.

Responsibilities

- Provide support to Slovak-speaking customers via phone, email, and chat, answering inquiries related to our products and services.
- Guide customers through troubleshooting processes and help resolve any issues they may encounter.
- Handle customer complaints with professionalism, aiming for swift and satisfactory resolutions.
- Accurately document all customer interactions within our CRM system for tracking and quality assurance.
- Collaborate with internal teams to escalate complex issues and improve overall customer experience.




- Stay updated on product offerings and company policies to provide customers with the most relevant information.

- Fluency in Slovak (both written and spoken); proficiency in English is an advantage.
- Experience in customer service, especially within a corporate or remote environment.
- Strong communication skills and a customer-focused mindset.
- Ability to handle challenges diplomatically and provide effective solutions.
- Familiarity with CRM systems and basic office software.
- Self-motivated and capable of working independently in a remote setting.
- Willingness to relocate to Bulgaria with the support of paid relocation.
- A passion for helping others and contributing to a positive team environment.

- Competitive Salary
- Monthly Performance Bonus
- Monthly Accommodation Allowance
- Fully Paid Relocation Package
- Fully Paid Training
- Private Gym
- And Much More....

📌 Slovak Speaking Customer Service Agent - Work In Bulgaria - Paid Relocation (España)
🏢 Sin nombre
📍 España