David Kennedy Recruitment has partnered with a leading BPO company which supports top tech brands in providing exceptional customer care. Together, we’re looking for a Norwegian speaking Renewals Specialist for a leading tech brand.

Position: Renewals Specialist

Location: Benalmádena OR Valencia, Spain

Employment type: Full-time

Work model: Hybrid

Remuneration: Base salary + performance bonus

DUTIES AND RESPONSIBILITIES:

- Serve as the primary point of contact for customers throughout the contract renewal process, fostering trust and building long-term business relationships.

- Convert renewal opportunities into revenue by qualifying leads based on criteria such as budget, authority, need, and timeline.

- Engage with small and medium-sized businesses across various industries to understand their needs and identify potential upsell and cross-sell opportunities.

- Assess customers’ current product or service usage to recommend suitable upgrades, renewals, or complementary solutions in collaboration with internal sales and technical teams.

- Coordinate with multiple internal stakeholders to ensure the renewal process runs smoothly and is completed on time.

- Maintain accurate records of customer interactions, renewal status, and pipeline activity within the company’s CRM system.

- Provide customers with clear and accurate information about available products, services, and licensing options to support informed decision-making.





- Contribute to customer retention and satisfaction by proactively addressing issues, sharing best practices, and delivering exceptional service.

REQUIREMENTS:

- Native or fluent in Norwegian (C1), with excellent verbal and written communication skills, along with proficiency in English (B2).

- Minimum of 2 years of experience in sales, account management, or customer success, preferably in a technology or service-oriented environment.

- Proven track record of meeting or exceeding sales or renewal targets.

- Strong presentation and negotiation skills, with the ability to tailor solutions to customer needs.

- Proficiency with standard business software applications (e.g., Microsoft Office Suite, CRM tools).

- General understanding of IT, software, or cloud-based solutions, with the ability to learn and retain product knowledge quickly.

- Self-motivated and goal-oriented, with a strong drive for achievement and continuous improvement.

- Experience working with SaaS or cloud-based products (e.g., productivity suites, CRM systems, or infrastructure platforms) is preferred.

- Ability to collaborate effectively with cross-functional teams to deliver customer-focused outcomes.

OFFER:

- Medical insurance

- Non-contractual performance incentive

- Additional performance incentives (hours off, gamification vouchers, products)

- Wellness Fridays scheme (additional day off in summer).

📌 Renewals Specialist (Norwegian) (Benalmádena)
🏢 Sin nombre
📍 Benalmádena