Tus funciones:

As a Reservations & Guest Experience Coordinator, you will play a key role in enhancing operational excellence, supporting strategic accounts, and driving guest satisfaction. Your responsibilities will include:

- Leading the implementation of commercial strategies defined by Management to optimize profitability and occupancy for different clusters and property owners.
- Participating in onboarding and training new team members by sharing knowledge and best practices.
- Supporting decision-making processes and contributing to the commercial strategy of the department.
- Evaluating and monitoring underperforming properties, supporting KAMs with actionable feedback and improvement plans.
- Supporting KAMs in reviewing cluster performance and proposing actions to maximize results.
- Acting as the backup for the Reservations Manager, ensuring business continuity in their absence.
- Actively participating in the company’s digital transformation by promoting the use of CRM and PMS tools.

Tu perfil

- Strong knowledge of internal processes and departmental standards.
- Excellent communication and interpersonal skills.
- Leadership capabilities and a proactive attitude.
- Highly organized and capable of managing multiple tasks simultaneously.
- Team-oriented mindset and ability to work effectively across departments.
- Bachelor's degree in Business, Hospitality, or a related field (preferred).
- Proficient level of English (C1+).
- Minimum of 3 years of experience in the hospitality or property management sector.





¿Por qué nosotros?

- A charming office in the center of Madrid.
- An international work environment; we have more than 18 nationalities!
- On your birthday, we offer you a half day off.
- Culture of ownership, innovation, training and feedback.
- Flexible and dynamic work environment.
- Free Drinks: we always provide tea and coffee.
- After-work events and an amazing internal culture.
- Internal growth opportunities.
- Discounts at partner stores.
- Discounts on our properties for your family and you.

¿Quiénes somos?

En Homeclub, gestionamos más de 1.500 apartamentos completamente equipados, decorados profesionalmente y diseñados pensando en la comodidad y el estilo de vida de nuestros clientes. Comenzamos en España y actualmente estamos expandiéndonos a Estados Unidos y Latinoamérica.

Creemos en un mundo lleno de posibilidades, donde la ubicación es flexible y la vivienda no limita tus opciones. Únete a nosotros y forma parte de nuestra misión de redefinir el mercado de alquiler, llevando nuestra visión desde Madrid al resto del mundo.

Nuestra cultura

- Somos un equipo diverso y dinámico de más de 18 nacionalidades, unidos por una misma visión: transformar el mercado integral de alquiler.

En Homeclub, promovemos una cultura que valora el aprendizaje continuo y el crecimiento personal, empoderando a cada miembro del equipo para que comparta nuevas ideas y asuma el control de su desarrollo profesional.

📌 Reservations & Guest Experience Coordinator (Madrid)
🏢 Empresa líder
📍 Madrid