Spanish-speaking BOT Quality Analyst (Athens | On-site)

ERF ID: 32074, 32226
Languages: Spanish C1 | English C1
Location: Athens
Work Model: On-site

Interview Deadline: 2026-03-05 |Training Date: 2026-03-12

Operating hours: 08:00 – 20:00

- Schedule: Monday–Friday & Weekends (rotational shifts)

Training

- Paid training duration: 12 days

Compensation & Rewards

- Base monthly salary: €1,045.72 gross

- Food allowance: Up to €80/month (based on on-site attendance)

- Productivity bonus: Up to €160/month (performance-based)

Relocation Support (two options):

- All expenses covered – flight, hotel stay, and real estate agency fee

- €250 relocation allowance + real estate agency fee (for those relocating independently)

Make an Impact Where AI Meets Customer Experience

Were hiring detail-driven, quality-focused professionals to join a high-impact project at the intersection of AI, instant messaging, and voice-over-IP services. If you have a strong quality mindset, excellent written Spanish, and a passion for improving automated customer interactions, this role is designed for you.

As a BOT Quality Analyst, youll ensure that customer–bot interactions are accurate, compliant, and genuinely helpful—directly influencing how millions of users experience cutting-edge technology.

Your Role: BOT Quality & Improvement Analyst

You will evaluate and improve customer–bot interactions across chat-based channels, ensuring the automated system delivers the highest quality responses.

Key Responsibilities

- Review and assess bot-generated responses across all supported workflows

- Evaluate intent recognition and response accuracy, relevance, and compliance

- Identify:

- Incorrect or misleading answers

- Irrelevant responses or hallucinations





- Missed resolution opportunities

- Unnecessary or incorrect escalations

- Document knowledge gaps, content inaccuracies, and missing workflows

- Recommend improvements to intents, training data, and dialogue flows

- Flag policy violations, bias, unsafe content, or guideline misalignment

- Support continuous quality improvement for BOT interactions

Top Contact Drivers / Scenarios

- Errors in BOT responses

- Grammar or syntax mistakes

- Issue misidentification

- Failure to provide a response

What Were Looking For

Experience

- Preferred background in Quality Assurance or Quality Monitoring

- Solid understanding of quality fundamentals in customer interactions

- Strong ability to identify insights and improvement opportunities

Core Skills & Competencies

- Advanced written communication skills (Spanish)

- High stress tolerance in a fast-paced, performance-driven environment

- Strong decision-making skills

- Advanced PC literacy

- Typing speed 25 WPM with 85% accuracy

Salary Progression

- After 12 months: €1,100 gross/month

- After 3 years: €1,150 gross/month
(Applied from the first available payroll cycle after completion of each timeframe)

Why Join Us?

- Comprehensive healthcare benefits

- Discounts on a wide range of products and services

- Professional growth & internal career opportunities within a general, innovative organization

- Free online Greek language courses to support your integration

- Modern, state-of-the-art offices with relaxing break areas

- Certified Great Place to Work, committed to diversity and inclusion

- Company events, community involvement, and social responsibility initiatives

Your Hiring Path

Application Review Online Test HR Interview Client Interview

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