Collaborate across functions to drive innovation, digitalization, and customer-centric outcomes. Align Q2C Service Delivery Model with global processes, BU strategies, and GES objectives; sponsor strategic initiatives ensuring governance, resource allocation, and benefit realization. Drive shift from transactional services to strategic, insight-driven enablers; deliver regular performance reviews and updates to senior leadership. Own financial planning (budgeting, forecasting, actuals, LRP) and deploy dashboards to monitor KPIs, OKRs, and service performance. Foster strong relationships with BUs, process actors, and D&T; lead change management through communication, training, and engagement. Support GES scope expansion and lead transitions into Q2C SDU, including process assessment, technology enablement, standardization, and documentation. Oversee stabilization after transitions, ensure business continuity,



and proactively identify risks with mitigation plans. Build Q2C SDU as a scalable, proactive global partner; ensure service quality, compliance, efficiency, and customer experience. Drive initiatives to standardize, simplify, and optimize processes; increase automation and leverage AI, digitalization, and self-service tools. Manage vendor relationships and external delivery partners, ensuring adherence to governance frameworks, performance standards, and budget controls. Build a high-performing, diverse general team; promote growth mindset, agility, and accountability; support hiring, onboarding, career development, and succession planning. Please, apply by submitting your Cv in English.

📌 Sr Director GES Quote to Cash (Barcelona)
🏢 Empresa líder
📍 Barcelona