About the role:

We love our customers and always aim to provide the best service. If you like working at home, this job is for you!

INFO: The Schedule for the afternoon-shift position is 1 pm to 9 am (5 days/week) with 30 minutes of break.

The Job - Responsibilities

- Customer Service by e-mail, phone or social media for solving any incidents generated

- Managing incoming calls and chats and customer service inquiries

- Provide accurate, valid and complete information by using the right methods/tools

- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents

- Follow communication procedures, guidelines, and policies

- Take the extra mile to engage customers

- As the resolutions of incidents are not constant,



parallel work for the Department of Operations will be performed.

Requirements

- Have excellent interpersonal and communication skills.

- Be decisive and organized.

- Love being part of a dynamic team in a growing company.

- High or Native Dutch level and fluent in Spanish or English

- It is a plus previous experience with a ticketing system, desirable Zendesk.

- Candidates must reside in Spain

Benefits & Perks

- Working comfortably at home (100% remote)

- Full-time job

- Resources necessaries for the daily job

- Job growth inside our amazing company

- Very good team atmosphere

- 40% discount on all Fever events and experiences

- Health Insurance

- Gympass

- Possibility to receive in advance part of your salary by Payflow

This role is located in Spain.

📌 Customer Service Agent: Dutch ( mid shift) (España)
🏢 Importante empresa
📍 España