Qualification:
- Minimum of 3 years of hospitality experience preferred with expert knowledge of Forbes Travel Guide service.
- Proven ability to design, build and implement training programs that meet the specific needs of the shipboard operation.
- Knowledge of the principles and processes for providing personalized services including needs assessment techniques, quality service standards, and guest/crew satisfaction evaluation techniques.
- Expert in using Microsoft Office 365 suite
- Advanced knowledge of principles and techniques of coaching, mentoring, and performance consulting.
- Knowledge of principles and processes for providing personalized services including needs assessment techniques, quality service standards, and guest/crew satisfaction evaluation techniques.
- Ability to use multiple communication and interaction methods to collaborate effectively to get results and develop customer champions
- Ability to speak English clearly, distinctly, and present professionally
- Exceptional skills in report writing and record keeping

Duties/responsibilities:




- Collaborates with L&D;/HR partners to develop tailored training based on identified opportunities
- Responsible for influencing the scores of the Forbes Travel Guide ‘Quality Assessments’ and ‘General Partner Ratings’ conducted fleet-wide.
- Identify areas of opportunity based on observations, from previous Forbes Quality Assessment reports and internal evaluations to then provide targeted support to both individual owners and department leaders.
- Submit post-visit elevation planning reports to Executive Committee and onboard owners.
- Focused on ensuring consistent delivery of the Retreat Program service standards, set-ups, and SOPs to elevate the suite experience.
- Consultative holistic approach to ensure cross departmental communication is open & strong
- Owner of the Self-Evaluation 5-star Performance Platform, ensuring that it is being used across the fleet consistently, partnering with leaders acr

📌 Fleet Hospitality Director (Madrid)
🏢 Celebrity Cruises
📍 Madrid