Who We Are
At Peli, we engineer products that stand up to the world’s toughest conditions—because the people who rely on us do too. For nearly 50 years, we’ve been a trusted partner for military personnel, first responders, outdoor adventurers, and innovators who push the limits.

With a global presence that includes 11 offices, 4 manufacturing facilities, and 4 custom case centers, we create high-performance protective solutions that ensure our customers can focus on what matters most. Whether it’s transporting critical medical supplies, securing mission-essential equipment, or keeping expedition gear safe, Peli products are Built to Protect to Equip for the Mission.

At Peli, your work has a real-world impact. You’ll be part of a team driven by innovation, craftsmanship, and the shared belief that when the mission is critical, failure isn’t an option. If you’re ready to build something that makes a difference, be part of a team that protects what matters most.

What You'll Do :
- Set the vision and priorities for the Customer Service function,



aligning regional teams with general standards, business goals and service excellence.
- Lead, coach and develop a high-performing Customer Service team, building the structure, skills and culture needed to support future growth.
- Oversee day-to-day service delivery, resource planning, workload priorities and performance metrics to ensure customers receive efficient, consistent support.
- Partner closely with Sales, Supply Chain, Operations, Finance and global leadership to solve service issues, improve processes and support business transformation.
- Champion continuous improvement, system enhancements and best-practice ways of working across order management, escalations, complaints and customer service processes.

What We’re Looking For :
- A proven Customer Service, Sales Support or customer-facing operations leader, ideally with 5+ years of management experience in a multinational, matrix environment.
- A strategic thin

📌 Customer Service Manager (Cataluña)
🏢 PELI Products
📍 Cataluña